Behavioral Health Admissions Specialist (Inside Sales)

Sunshine Behavioral Health; Denver (CO); On-site; USD 60,000 - 75,000; Full time

Job summary

Sunshine Behavioral Health in Denver is seeking an Admissions Coordinator with a strong inside sales background to guide prospective clients through the admissions process and connect them with behavioral health services.

The role blends sales targets with compassionate client care; you will verify benefits, coordinate logistics, maintain HIPAA-compliant records, and work with clinical teams to ensure a smooth intake experience.

Qualifications

• Minimum of 2 years of inside sales experience.
• Minimum of 2 years of substance abuse or behavioral health admissions experience.
• Strong relationship-building and consultative sales skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, goal-oriented, and highly organized.
• Working knowledge of HIPAA and confidentiality requirements.
• Demonstrated commitment to compassionate, ethical client care.

Responsibilities

• Serve as the first point of contact for prospective clients and their families.
• Conduct comprehensive phone screenings to determine eligibility for treatment.
• Assess client needs and guide them through the admissions process.
• Coordinate insurance benefit verification with the billing department.
• Arrange transportation and manage all pre-admission logistics.
• Process client payments and ensure financial information is accurately documented.
• Maintain accurate records and documentation within Salesforce CRM.
• Collaborate with clinical, medical, and operations teams to ensure a seamless admission experience.
• Respond professionally to client concerns and coordinate resolutions with appropriate departments.
• Document significant client interactions and maintain HIPAA-compliant records.
• Provide aftercare referrals when appropriate.
• Meet or exceed monthly admissions and performance goals.
• Adhere to all company policies, regulatory requirements, and ethical standards.
• Perform other duties as assigned.

Skills

Inside sales

Admissions experience

Relationship building

Communication skills

Multitasking

HIPAA knowledge

Ethical client care

Job description

Sunshine Behavioral Health in Denver is seeking an Admissions Coordinator with a strong inside sales background to guide prospective clients through the admissions process and connect them with behavioral health services.

The role blends sales targets with compassionate client care; you will verify benefits, coordinate logistics, maintain HIPAA-compliant records, and work with clinical teams to ensure a smooth intake experience.