Admissions Team Lead - Inside Sales

Charlie Health, Inc.; United States; On-site; USD 80,000 - 95,000; Full time

Job summary

Charlie Health, Inc. is seeking an experienced Admissions Leader to guide a team of Admissions Coordinators responsible for facilitating patient admissions and coordinating with families and referral sources.

You will drive hiring, training, and performance reviews while maintaining high service levels and accurate documentation. The role emphasizes meeting admission quotas, achieving KPI targets like time-to-admission and patient satisfaction, and collaborating with executives to improve

Qualifications

• 3-6+ years of experience leading or mentoring a team of Admissions and/or Sales Reps.
• Experience with Salesforce.
• Strong proficiency in multitasking and operating in a high-paced environment.
• Experience in behavioral health is a plus.
• Familiarity with HIPAA policies is a plus.
• Proficiency in Microsoft Office and Google Suite.

Responsibilities

• Lead a team of 10+ Admissions Coordinators, who facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources
• Lead hiring, training and performance reviews for Admissions Coordinators
• Coordinate team schedules and workload distribution to ensure efficient operations
• Responsible for delivering high contact center service levels and call quality
• Ensure team is consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's program
• Leads their team to champion each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program
• Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
• Develop and implement best practices across the Admissions and Discharge process
• Partner with Executive Leadership to update the business on Admissions team performance

Skills

Leadership / team management

Multitasking

HIPAA knowledge

MS Office & Google Suite

Tools

Salesforce

Job description

Charlie Health, Inc. is seeking an experienced Admissions Leader to guide a team of Admissions Coordinators responsible for facilitating patient admissions and coordinating with families and referral sources.

You will drive hiring, training, and performance reviews while maintaining high service levels and accurate documentation. The role emphasizes meeting admission quotas, achieving KPI targets like time-to-admission and patient satisfaction, and collaborating with executives to improve