Remote Inside Sales & Customer Accounts Coordinator

Hinton Lumber LLC; La Porte, Northern (TX, KY); Hybrid; USD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

Remote/hybrid position

Growth opportunities

Collaborative work environment

Zusammenfassung

Hinton Lumber Products LLC is seeking a highly organized Inside Sales & Customer Account Coordinator to support our sales team and manage the day-to-day needs of our customers. This hybrid role requires coordinating orders from quotes through shipment, invoicing and payment, while delivering proactive, professional customer service across production, shipping and accounting.

The ideal candidate has 2–5 years in inside sales or related roles and experience with ERP systems; strong Excel and

Qualifikationen

• 2–5 years of experience in inside sales, customer service, project management, sales administration, order management, accounts receivable or a related role preferred.
• Experience in manufacturing, lumber, packaging, building materials or another industrial environment is a plus.
• Experience working with ERP/accounting systems preferred.
• Strong mathematical skills and ability to work with pricing, margins, quantities and product specifications.
• Excellent written and verbal communication skills.

Aufgaben

• Receive and process customer purchase orders.
• Enter sales orders accurately and timely into the company’s ERP/accounting system.
• Verify pricing, quantities, specifications, delivery requirements and other order details.
• Maintain accurate customer, pricing and order information.
• Monitor open orders and proactively address potential issues or delays.
• Prepare customer quotes and pricing using established pricing models and guidelines.
• Review product specifications and customer requirements to ensure accurate quotations.
• Coordinate with sales, purchasing, production and management when additional information is needed to complete an estimate.
• Maintain quote records and follow up on outstanding quotations as needed.
• Assist the sales team with pricing updates and customer proposals.
• Serve as a primary day-to-day contact for assigned customer accounts.
• Respond promptly and professionally to customer questions regarding pricing, orders, deliveries, invoices and account status.
• Build strong relationships with customers and provide proactive communication regarding their orders.
• Research and resolve order, pricing, shipping and billing discrepancies.
• Support outside sales personnel with customer account information and administrative needs.
• Communicate daily with shipping and production personnel regarding customer requirements and delivery schedules.
• Coordinate requested ship dates and communicate changes or delays to customers.
• Monitor open orders to help ensure on-time delivery.
• Assist in resolving freight, delivery and shipping-related issues.
• Provide customers and sales personnel with order and shipment status updates.
• Generate and distribute customer invoices accurately and timely.
• Review invoices for pricing, quantity and shipping accuracy.
• Monitor assigned customer accounts and outstanding receivables.
• Contact customers regarding past-due invoices and obtain payment status.
• Maintain professional and consistent collection follow-up.
• Research payment discrepancies, short payments, credits and invoice disputes.
• Coordinate with management/accounting regarding delinquent accounts or credit issues.

Kenntnisse

Customer service

Detail-oriented

Excellent communication

Organizational skills

Multi-tasking

Ausbildung

High school diploma or equivalent

Tools

ERP systems

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

Hinton Lumber Products LLC is seeking a highly organized Inside Sales & Customer Account Coordinator to support our sales team and manage the day-to-day needs of our customers. This hybrid role requires coordinating orders from quotes through shipment, invoicing and payment, while delivering proactive, professional customer service across production, shipping and accounting.

The ideal candidate has 2–5 years in inside sales or related roles and experience with ERP systems; strong Excel and