Inside Sales & Customer Account Coordinator

Hinton Lumber LLC; La Porte, Northern (TX, KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Remote/hybrid position

Growth opportunities

Collaborative work environment

Job summary

Hinton Lumber Products LLC is seeking a highly organized Inside Sales & Customer Account Coordinator to support our sales team and manage the day-to-day needs of our customers. This hybrid role requires coordinating orders from quotes through shipment, invoicing and payment, while delivering proactive, professional customer service across production, shipping and accounting.

The ideal candidate has 2–5 years in inside sales or related roles and experience with ERP systems; strong Excel and

Qualifications

• 2–5 years of experience in inside sales, customer service, project management, sales administration, order management, accounts receivable or a related role preferred.
• Experience in manufacturing, lumber, packaging, building materials or another industrial environment is a plus.
• Experience working with ERP/accounting systems preferred.
• Strong mathematical skills and ability to work with pricing, margins, quantities and product specifications.
• Excellent written and verbal communication skills.

Responsibilities

• Receive and process customer purchase orders.
• Enter sales orders accurately and timely into the company’s ERP/accounting system.
• Verify pricing, quantities, specifications, delivery requirements and other order details.
• Maintain accurate customer, pricing and order information.
• Monitor open orders and proactively address potential issues or delays.
• Prepare customer quotes and pricing using established pricing models and guidelines.
• Review product specifications and customer requirements to ensure accurate quotations.
• Coordinate with sales, purchasing, production and management when additional information is needed to complete an estimate.
• Maintain quote records and follow up on outstanding quotations as needed.
• Assist the sales team with pricing updates and customer proposals.
• Serve as a primary day-to-day contact for assigned customer accounts.
• Respond promptly and professionally to customer questions regarding pricing, orders, deliveries, invoices and account status.
• Build strong relationships with customers and provide proactive communication regarding their orders.
• Research and resolve order, pricing, shipping and billing discrepancies.
• Support outside sales personnel with customer account information and administrative needs.
• Communicate daily with shipping and production personnel regarding customer requirements and delivery schedules.
• Coordinate requested ship dates and communicate changes or delays to customers.
• Monitor open orders to help ensure on-time delivery.
• Assist in resolving freight, delivery and shipping-related issues.
• Provide customers and sales personnel with order and shipment status updates.
• Generate and distribute customer invoices accurately and timely.
• Review invoices for pricing, quantity and shipping accuracy.
• Monitor assigned customer accounts and outstanding receivables.
• Contact customers regarding past-due invoices and obtain payment status.
• Maintain professional and consistent collection follow-up.
• Research payment discrepancies, short payments, credits and invoice disputes.
• Coordinate with management/accounting regarding delinquent accounts or credit issues.

Skills

Customer service

Detail-oriented

Excellent communication

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Tools

ERP systems

Microsoft Excel

Microsoft Outlook

Job description

Position Overview

Required Experience: 2+ years of experience in inside sales, customer service, order management, accounts receivable, or a related role.

Company: Hinton Lumber Products LLC
Location: Remote/Hybrid/La Porte, TX
Job Type: Full-Time
Compensation: Target Base Salary: $55,000–$65,000 annually, depending on experience

About Us

Hinton Lumber Products LLC is a leading U.S. pallet manufacturer serving retail, grocery, chemical, and industrial supply chains. Across our growing footprint, we operate modern, high-throughput facilities focused on safety, reliability, and continuous improvement. Our Tuscaloosa operation plays a critical role in supporting consistent production, detailed design, and customer service.

Position Summary

We are seeking a highly organized, detail-oriented and customer-focused Inside Sales & Customer Account Coordinator to support our sales team and manage the day-to-day needs of our customers.

This position will serve as a primary point of contact between customers, sales, production/shipping and accounting. The individual will be responsible for managing customer orders from initial quote through shipment, invoicing and payment while providing a high level of customer service.

The ideal candidate is comfortable working in a fast-paced manufacturing environment, communicates well with both customers and internal departments, and can manage multiple priorities while maintaining accuracy and attention to detail.

Primary Responsibilities

• Receive and process customer purchase orders.
• Enter sales orders accurately and timely into the company’s ERP/accounting system.
• Verify pricing, quantities, specifications, delivery requirements and other order details.
• Maintain accurate customer, pricing and order information.
• Monitor open orders and proactively address potential issues or delays.
• Prepare customer quotes and pricing using established pricing models and guidelines.
• Review product specifications and customer requirements to ensure accurate quotations.
• Coordinate with sales, purchasing, production and management when additional information is needed to complete an estimate.
• Maintain quote records and follow up on outstanding quotations as needed.
• Assist the sales team with pricing updates and customer proposals.

Customer Service & Account Management

• Serve as a primary day-to-day contact for assigned customer accounts.
• Respond promptly and professionally to customer questions regarding pricing, orders, deliveries, invoices and account status.
• Build strong relationships with customers and provide proactive communication regarding their orders.
• Research and resolve order, pricing, shipping and billing discrepancies.
• Support outside sales personnel with customer account information and administrative needs.

Shipping & Production Coordination

• Communicate daily with shipping and production personnel regarding customer requirements and delivery schedules.
• Coordinate requested ship dates and communicate changes or delays to customers.
• Monitor open orders to help ensure on-time delivery.
• Assist in resolving freight, delivery and shipping-related issues.
• Provide customers and sales personnel with order and shipment status updates.

Invoicing & Accounts Receivable

• Generate and distribute customer invoices accurately and timely.
• Review invoices for pricing, quantity and shipping accuracy.
• Monitor assigned customer accounts and outstanding receivables.
• Contact customers regarding past-due invoices and obtain payment status.
• Maintain professional and consistent collection follow-up.
• Research payment discrepancies, short payments, credits and invoice disputes.
• Coordinate with management/accounting regarding delinquent accounts or credit issues.

Qualifications

• High school diploma or equivalent required
• 2–5 years of experience in inside sales, customer service, project management, sales administration, order management, accounts receivable or a related role preferred.
• Experience in manufacturing, lumber, packaging, building materials or another industrial environment is a plus.
• Experience working with ERP/accounting systems preferred.
• Strong Microsoft Excel, Outlook and general computer skills.
• Strong mathematical skills and ability to work comfortably with pricing, margins, quantities and product specifications.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Professional and confident communicating with customers regarding past-due accounts.
• Ability to work effectively with sales, production, shipping and accounting personnel.

Key Characteristics for Success

The successful candidate will be:

• Customer-focused and responsive.
• Highly organized and detail-oriented.
• Comfortable working with numbers and pricing.
• Able to communicate professionally with customers.
• Proactive rather than reactive.
• Capable of following an order from quote through final payment.
• Comfortable holding customers accountable for past-due balances while maintaining positive relationships.
• Able to work independently while functioning as part of a larger sales and operations team.

Schedule

Full-time, Monday through Friday.

This is a remote/hybrid position requiring regular interaction with sales, production, shipping, accounting and management.

• Opportunities for professional growth and advancement.
• A collaborative and supportive work environment.

Equal Opportunity Employer

Hinton Lumber Products LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Company Profile

Hinton Lumber Products LLC is a nationally recognized pallet manufacturer with facilities engineered for automation, precision, and consistency. At our LaPorte, TX site, established in 2020, we operate five CAPE Tandem automated pallet assembly lines. These state-of-the-art systems produce block pallets using robotics and precision diagnostics that support tight specifications and high output demands. Our assembly-focused model facilitates cleaner, safer, and highly efficient manufacturing by utilizing pre-cut lumber sourcedfrom diverse domestic and international suppliers.