Inside Sales Coordinator I

UFP Industries; Harrisonville (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

UFP Industries is seeking an Inside Sales Coordinator I to develop new prospects and engage existing customers primarily by phone to grow sales. You will support customers and account managers through frequent communication and help troubleshoot issues under direct supervision.

Responsibilities include soliciting orders, qualifying leads, coordinating with product managers and distributors, and preparing reports. Occasional travel to shows and trainings may be required.

Qualifications

• High school diploma or equivalent.
• 0-2 years of customer service experience.
• Basic subject matter knowledge.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Familiarity with office equipment (computer, scanner).

Responsibilities

• Develops new prospects and handles customer calls to increase sales.
• Gathers customer feedback and resolves basic issues.
• Maintains communication with customers and account managers.
• Executes market penetration strategies using web-based leads.
• Prepares reports and correspondence as required.
• Attends product trainings and shows when needed.

Skills

Customer service

Microsoft Excel

Microsoft Word

Microsoft Outlook

Basic computer skills

Office software

Education

High school diploma

Tools

Office software suite

Job description

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties And Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Solicits sales orders from existing customers via phone
• Develops new customers via "pull" through marketing Phone-Internet
• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
• Executes market penetration strategy utilizing web-based sales leads
• Communicates sample needs for customers/dealers/contractors with the plant
• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
• Helps drive new product sales by communicating unknown products to customers
• Works with account managers to comply with customer request and to solve customer problems
• Maintains positive relationships with distributors
• Works with Product Managers to enhance sales programs
• Attends shows and product introductions when necessary
• Attends various product trainings, as needed
• Prepares various reports and correspondence as required
• Performs other duties as required

Qualifications

• Minimum of high school graduate
• Minimum 0-2 years of experience, preferably in customer service
• Possesses beginning to working knowledge of subject matter.
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc)

Click here to watch what a day in the life of an Inside Sales Coordinator looks like.

The Company is an Equal Opportunity Employer.