Remote Inpatient Care & Billing Specialist

USA SOLVENTUM US LLC; Texas; Hybride; USD 45 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

HSA

Disability Benefits

Life Insurance

Retirement Benefits

Résumé du poste

Solventum is seeking an In Patient Facility Homecare Specialist (Kaiser Team) for a remote role in the United States. The position supports order release, billing setup, and documentation to ensure timely revenue realization.

You will review ship-pending orders, coordinate with internal and external customers to obtain required documentation, and collaborate with Sales to secure approvals. Strong multitasking and customer service skills are essential.

Qualifications

• High School Diploma/GED completed and verified before start; 5 years of experience in customer support, call center, healthcare support, or related operational support in varied environments.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Experience with ERP and related business systems such as HERO, Oracle, Delair, FileNet, or Genesis.
• Strong customer service skills with professional interaction with internal and external stakeholders.
• Demonstrated critical thinking, problem-solving and decision-making; able to work independently and with others.
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality and sound business judgment.

Responsabilités

• Manage order release, billing setup, and documentation to support timely revenue realization.
• Review ship-pending orders for missing information and coordinate with customers to obtain required documentation for order release.
• Partner with Sales and cross-functional teams to secure approvals and resolve issues affecting order release and billing processes.
• Prioritize daily worklists and recertification/reauthorization activities to minimize billing delays and revenue loss.
• Deliver excellent customer service, identify process improvements, provide team backup, and perform additional duties as assigned.

Connaissances

Customer service

Communication

Problem solving

Multi-tasking

Formation

High School Diploma/GED

Outils

HERO

Oracle

Delair

FileNet

Genesis

Description du poste

Solventum is seeking an In Patient Facility Homecare Specialist (Kaiser Team) for a remote role in the United States. The position supports order release, billing setup, and documentation to ensure timely revenue realization.

You will review ship-pending orders, coordinate with internal and external customers to obtain required documentation, and collaborate with Sales to secure approvals. Strong multitasking and customer service skills are essential.