Remote In-Patient Homecare Specialist

Solventum-; United States; Remote; USD 45,000 - 62,000; Full time

Job summary

Solventum is seeking an In Patient Facility Homecare Specialist (Kaiser Team) for a remote US role with a CST schedule: 1:00pm–10:00pm, M, W, Th, F, and Sundays 10:00am–7:00pm. You will manage order release, billing setup, and documentation to support timely revenue realization.

Responsibilities include reviewing ship-pending orders, coordinating with internal/external teams, and ensuring compliance with corporate policies. Strong customer service and multitasking are essential.

Qualifications

• High School Diploma or GED plus 5 years of relevant experience.
• Experience in customer support, call centers, healthcare support, or similar.
• Proficient with Microsoft Office (Outlook, Excel, Word).
• Ability to work remotely and manage multiple priorities.
• Strong customer service and professional communication.

Responsibilities

• Manage order release, billing setup, and documentation follow-up to support timely revenue realization.
• Review ship-pending orders for missing information and coordinate with internal and external customers to obtain required documentation for order release.
• Partner with Sales and cross-functional teams to secure approvals and resolve issues impacting order release and billing processes.
• Prioritize daily worklists and recertification/reauthorization activities to minimize billing delays and revenue loss.
• Deliver excellent customer service while identifying process improvement opportunities and providing team backup.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma/GED

Tools

HERO

Oracle

Delair

FileNet

Genesis

Excel

Outlook

Job description

Solventum is seeking an In Patient Facility Homecare Specialist (Kaiser Team) for a remote US role with a CST schedule: 1:00pm–10:00pm, M, W, Th, F, and Sundays 10:00am–7:00pm. You will manage order release, billing setup, and documentation to support timely revenue realization.

Responsibilities include reviewing ship-pending orders, coordinating with internal/external teams, and ensuring compliance with corporate policies. Strong customer service and multitasking are essential.