In Patient Facility Homecare Specialist (Kaiser Team) - Remote (1pm - 10pm CST)

Solventum; Maplewood (NJ); À distance; USD 45 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental & Vision

Health Savings Account

Retirement benefits

Résumé du poste

Solventum seeks an In Patient Facility Homecare Specialist (Kaiser Team) for remote work in the US. The role focuses on order release, billing, and support to healthcare professionals, with strong emphasis on cross-functional collaboration and process improvement.

Requires a High School Diploma or GED and at least five years in customer support or healthcare operations. Remote location, CST hours, and occasional Saturday rotation are part of the schedule.

Qualifications

• High School Diploma/GED and five years of customer support experience.
• Experience providing operational support in healthcare or related environment.

Responsabilités

• Manage order release, billing setup, and documentation follow-up for timely revenue realization.
• Review ship-pending orders for missing information and coordinate with internal and external customers.
• Partner with Sales and cross-functional teams to secure approvals and resolve issues.
• Prioritize daily worklists and recertification activities to minimize billing delays.
• Deliver excellent customer service and identify process improvements.

Connaissances

Customer service

Communication skills

Critical thinking

Multitasking

Formation

High School Diploma/GED

Outils

HERO

Oracle

Delair

FileNet

Genesis

Description du poste

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we're committed to protecting your personal information-learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description:

In Patient Facility Homecare Specialist (Kaiser Team) - Remote (1pm - 10pm CST) (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

As an In Patient Facilaty Homecare Specialist (Kaiser Team) you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Managing order release, billing setup, and documentation follow-up activities to support timely revenue realization.
• Reviewing ship-pending orders for missing information and coordinating with internal and external customers to obtain required documentation for order release.
• Partnering with Sales and cross-functional teams to secure approvals and resolve issues impacting order release and billing processes.
• Prioritizing daily worklists and recertification/reauthorization activities to minimize billing delays and revenue loss.
• Delivering excellent customer service while identifying process improvement opportunities, providing team backup support, and completing additional assigned responsibilities.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution AND five (5) years of experience providing customer support, call center services, healthcare support, or related operational support in a private, public, government, or military environment.

Additional qualifications that could help you succeed even further in this role include:

• Experience using Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working with ERP and related business systems such as HERO, Oracle, Delair, FileNet, or Genesis.
• Strong customer service skills with the ability to interact professionally with internal and external stakeholders.
• Demonstrated critical thinking, problem-solving, and decision-making skills with the ability to work independently and collaboratively.
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality and sound business judgment.

Work Location:

Remote - United States; Shift 1:00pm - 10:00pm CST with Saturday rotation every couple of months

Travel:

Less than 10%

Relocation Assistance:

Not Authorized

Additional Requirements

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $45,360 - $62,370, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.