Remote Incident Triage Specialist

General Dynamics Information Technology, Inc.; United States; A distancia; USD 71.000 - 86.000; Jornada completa

Descripción de la vacante

General Dynamics Information Technology, Inc. is seeking a Triage Specialist to support a federal agency by receiving, reviewing, and directing incident reports to the appropriate point of contact.

The role requires collaboration within a small team and coverage 365 days a year, including weekends and holidays. The schedule is Thursday - Monday or Saturday - Wednesday, with a 40-hour workweek and remote work options.

Formación

• BA/BS degree in a relevant field with at least 4 years of related experience.
• Experience in case management, child welfare, or social work required.
• Excellent organizational skills and attention to detail.
• Ability to work independently and to collaborate with team members in a remote environment.
• Experience utilizing Microsoft Excel and performing basic data analysis preferred.

Responsabilidades

• Monitor a shared incident response inbox in collaboration with other team members to ensure timely response and incident elevation.
• Analyze each incoming incident in accordance with federal policies to ensure incidents are documented correctly and routed to the appropriate point of contact.
• Provide technical assistance in situations where incident reports need to be corrected and/or resubmitted in accordance with policy.
• Create shift reports and complete other activities necessary to prepare team members to take over inbox coverage.
• Catalog and file incidents in keeping with policies and standard operating procedures.
• Maintain a tracking system for reported incidents and perform quality assurance to ensure data accuracy.
• Perform data analysis to identify trends in incident reporting.
• Provide reports on inbox activity on regular and as-needed bases.
• Other duties as assigned.

Conocimientos

Case Management

Collaboration

Incident Reporting

Educación

BA/BS degree in a relevant field

Herramientas

Microsoft Excel

Descripción del empleo

General Dynamics Information Technology, Inc. is seeking a Triage Specialist to support a federal agency by receiving, reviewing, and directing incident reports to the appropriate point of contact.

The role requires collaboration within a small team and coverage 365 days a year, including weekends and holidays. The schedule is Thursday - Monday or Saturday - Wednesday, with a 40-hour workweek and remote work options.