Real-Time Incident & Event Triage Engineer

Aretum, Llc; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Training & Development

Job summary

Veterans Engineering, a wholly owned subsidiary of Aretum, seeks an Eyes on Glass IT Incident and Event Management Specialist to support VA Event Management within the ECC MIEM team. You monitor, triage, and correlate performance data across enterprise apps, collaborating with major incident management, monitoring, problem management, and DevOps.

Shift work, including weekends and off-hours, may be required; travel to client locations is expected under federal contracts.

Qualifications

• 5+ years of systems administration and operations experience.
• 5+ years monitoring and troubleshooting with APM tools.
• 5+ years enterprise IT experience across Unix/Linux, Windows and mainframe.
• 1+ year experience with cloud tech, containers, SaaS or PaaS.
• Experience tracking scheduling and client communications.

Responsibilities

• Monitor enterprise applications and technology stacks to identify and triage incidents in real time.
• Collaborate with major incident management, monitoring, problem management, and DevOps teams.
• Correlate and deliver performance data across VA monitoring platforms to support incident response.
• Escalate critical alerts to VA stakeholders using workflow knowledge and multi-environment processes.
• Serve as a technical SME, refining alert thresholds with admins to reduce false positives.
• Escalate monitoring tool issues to appropriate support teams and contribute to knowledge base improvements.
• Support enterprise-level triage and incident resolution while gaining VA system infrastructure exposure.
• Participate in shift-based support, including weekends, holidays, and off-hours as needed.

Skills

Incident management

Real-time triage

Monitoring expertise

DevOps collaboration

Cross-functional teamwork

Education

Bachelor's degree in Computer Science or Engineering

Tools

Dynatrace

ScienceLogic

Elastic

AppDynamics

LogicMonitor

SolarWinds

Job description

Veterans Engineering, a wholly owned subsidiary of Aretum, seeks an Eyes on Glass IT Incident and Event Management Specialist to support VA Event Management within the ECC MIEM team. You monitor, triage, and correlate performance data across enterprise apps, collaborating with major incident management, monitoring, problem management, and DevOps.

Shift work, including weekends and off-hours, may be required; travel to client locations is expected under federal contracts.