Remote Inbound Support Specialist (Member Care)

Velera; United States; Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical with telemedicine

Dental and Vision

Paid Time Off (PTO)

401k with employer match

HSA with company contributions

Flexible Spending Accounts (FSA)

Mental Health and Well-being: EAP

Job summary

Velera, a premier payments CUSO and fintech solutions provider, is hiring a Contact Center Agent I in the United States. You will handle member inquiries, navigate systems, and uphold exceptional service while meeting performance targets.

This remote-first role offers training, growth, and benefits such as bonuses and language differentials. Responsibilities include handling calls, learning Velera products, maintaining a professional demeanor, and contributing to a positive team environment.

Qualifications

• High school diploma or equivalent.
• Some post high school education desirable.

Responsibilities

• Takes incoming calls from members.
• Navigates tools and resources to address inquiries.
• Maintains a high level of service and meets performance targets.
• Maintains composure and professionalism in difficult situations.
• Develops and maintains productive working relationships with teammates.
• Promotes Velera's Call Centers and its image.
• Participates in training to increase product knowledge.

Skills

Customer service

Clear communication

Analytical thinking

Problem solving

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Velera, a premier payments CUSO and fintech solutions provider, is hiring a Contact Center Agent I in the United States. You will handle member inquiries, navigate systems, and uphold exceptional service while meeting performance targets.

This remote-first role offers training, growth, and benefits such as bonuses and language differentials. Responsibilities include handling calls, learning Velera products, maintaining a professional demeanor, and contributing to a positive team environment.