Remote Disputes & Fraud Operations Specialist

Velera; United States; On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Remote-first environment

Flexible schedule

Job summary

Velera is seeking a Contact Center Dispute Operations Agent I to handle first-stage disputes from calls, analyzing fraud and non-fraud cases and recovering funds for members and institutions while minimizing risk. The role emphasizes courteous, high-quality service and meeting performance targets.

The position operates in a remote, home-based setup with required home-office and connectivity standards, and requires a high school diploma with relevant experience in disputes or customer service.

Qualifications

• High school diploma or equivalent; some post-high school education desirable.
• Minimum of one year in fraud management or disputes/chargebacks.
• Six months in customer service or call center preferred.

Responsibilities

• Take incoming calls from members and financial institutions to resolve disputes within timeframes.
• Analyze fraud and non-fraud disputes and recover funds while minimizing liability.
• Maintain excellent courtesy and professional communication with members and teammates.
• Navigate dispute processing tools and stay compliant with rules and regulations.

Skills

Customer service

Verbal communication

Written communication

Reading comprehension

Analytical thinking

Problem solving

Education

High school diploma

Some post-secondary education

Tools

Star Station

3270

MS Word

MS Excel

Outlook

Job description

Velera is seeking a Contact Center Dispute Operations Agent I to handle first-stage disputes from calls, analyzing fraud and non-fraud cases and recovering funds for members and institutions while minimizing risk. The role emphasizes courteous, high-quality service and meeting performance targets.

The position operates in a remote, home-based setup with required home-office and connectivity standards, and requires a high school diploma with relevant experience in disputes or customer service.