Remote Member Services Executive I: Client Success & Ops

Velera Solutions, LLC; United States; Hybrid; USD 68,000 - 86,000; Full time

Job summary

Velera is seeking a Service Executive I for our Contact Center Services & Solutions product line. You will build and strengthen relationships with client institutions, ensuring timely responses and issue resolution while coordinating with internal teams to meet client objectives.

You will develop service account plans, manage client requests and projects, and act as a trusted advisor to diverse, complex financial clients.

Qualifications

• Bachelor’s Degree in related field or combination of education and relevant experience required.

Responsibilities

• Build and improve relationships with clients to ensure timely resolution of operational issues and questions.
• Manage and deliver timely responses and resolutions within the contact center environment.
• Act as primary contact for the Contact Center Services & Solutions product and LOB credit unions and clients.
• Develop and execute service account plans and manage operational requests and projects to ensure timeliness, accuracy and quality.
• Identify client needs and opportunities, collaborate with the Account Executive on renewals and upsell/cross-sell opportunities.

Education

Bachelor’s Degree in related field

Job description

Velera is seeking a Service Executive I for our Contact Center Services & Solutions product line. You will build and strengthen relationships with client institutions, ensuring timely responses and issue resolution while coordinating with internal teams to meet client objectives.

You will develop service account plans, manage client requests and projects, and act as a trusted advisor to diverse, complex financial clients.