Customer Service Representative Beyond Finance

HelpfulRemote; Northern (KY); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Paid holidays

Parental leave

401(k) matching

Job summary

HelpfulRemote is seeking a remote customer support representative to assist clients in a financial hardship program, guiding them from enrollment through completion. After four weeks of training, you’ll handle high‑volume calls and document interactions in a CRM. The role requires at least one year in a call center, strong communication, and comfort learning multiple systems.

Spanish is a plus. This full‑time USA‑based position offers health, dental, vision, PTO, holidays, parental leave, and

Qualifications

• 1+ year of call center experience
• Strong written and verbal communication skills
• Ability to learn and navigate multiple computer systems
• Spanish bilingual skills are a plus but not required

Responsibilities

• Handle high-volume inbound and outbound calls
• Resolve client issues and answer questions about the program
• Document interactions in the CRM system and strive for first-call resolution
• Support client retention goals and high customer satisfaction

Skills

Call center exp

Strong communication

Tech literacy

Tools

CRM software

Job description

This role supports clients enrolled in a financial hardship program, guiding them from enrollment through completion. After a four-week training program, representatives handle high-volume inbound and outbound calls, resolve client issues, answer questions about the program, and document interactions in a CRM system while working toward first-call resolution and strong client retention.

Candidates need at least one year of relevant call center experience, strong written and verbal communication skills, and the ability to learn and navigate multiple computer systems. Spanish bilingual skills are a plus but not required. A reliable high-speed internet connection with ethernet and a distraction-free home workspace are required.

This is a full-time remote position based in the USA, with a base pay range of $19–$20 per hour. Eligible full-time employees receive health, dental, and vision benefits, PTO, paid holidays, parental leave, and 401(k) matching.