Remote Inbound Sales Specialist (Full-Time)

careers-mci; North Carolina; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Previous inbound sales experience

Customer service or call center exp.

Experience working toward sales goals

CRM software experience

Upselling/cross-selling experience

Bilingual or multilingual skills

Job summary

MCI is seeking a Full-Time Inbound Sales Representative to assist customers who contact us with questions and purchasing needs. You will provide outstanding service while identifying opportunities to recommend products and services that best fit each customer's needs.

If you enjoy building relationships and exceeding customer expectations, we'd love to meet you. This remote role supports a nationwide customer base with a focus on results and satisfaction.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and listening skills.
• Customer-focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities.
• Reliable attendance and punctuality.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

Skills

Communication

Listening skills

Customer focus

Multitasking

Problem solving

Attendance and punctuality

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Inbound Sales Representative to assist customers who contact us with questions and purchasing needs. You will provide outstanding service while identifying opportunities to recommend products and services that best fit each customer's needs.

If you enjoy building relationships and exceeding customer expectations, we'd love to meet you. This remote role supports a nationwide customer base with a focus on results and satisfaction.