Remote Inbound Sales Qualification Associate

Selectquote, Inc.; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

SelectQuote is seeking confident, competitive, resilient, and coachable individuals to join our Qualifications Team as a Sales Qualification Associate (SQA). The SQA is the first sales contact for consumers interested in SelectQuote's insurance products, engaging inbound prospects, understanding their needs, and qualifying customers for transfer to a licensed agent.

This is an unlicensed, high-volume sales role, not a traditional customer service position.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication, active listening, and reading comprehension skills.
• Ability to communicate clearly, confidently, and conversationally over the phone.
• Ability to think on your feet and respond appropriately to customer concerns.
• Comfortable handling rejection and overcoming objections.
• Competitive, goal-oriented, and motivated by measurable results.
• Previous sales, call center, inside sales, or other performance-based customer-facing experience preferred.
• Demonstrated reliability and consistent employment history preferred.
• Candidates should be prepared to clearly explain significant employment gaps, frequent job changes, or short-term/seasonal positions.
• Current insurance licenses are not eligible for this position.

Responsibilities

• Handle primarily inbound calls, averaging approximately 200 calls per day.
• Create a confident, energetic, professional, and conversational customer experience.
• Build rapport, actively listen, ask effective questions, and understand customer needs.
• Explain SelectQuote's value proposition and qualify customers for transfer to a licensed agent.
• Handle and overcome objections, hesitation, and stalls to move qualified customers forward.
• Maintain conversational engagement and avoid unnecessary pauses or dead air.
• Follow heavily scripted conversations, processes, and instructions accurately while keeping conversations natural.
• Meet or exceed transfer goals and other performance-based KPIs.
• Accept coaching and demonstrate the ability to apply feedback.
• Adapt to changes and remain productive in a fast-paced, high-volume environment.

Skills

Verbal communication

Active listening

Reading comprehension

Phone communication

Objection handling

Goal-oriented

Call center experience

Reliability

Education

High school diploma or equivalent

Job description

SelectQuote is seeking confident, competitive, resilient, and coachable individuals to join our Qualifications Team as a Sales Qualification Associate (SQA). The SQA is the first sales contact for consumers interested in SelectQuote's insurance products, engaging inbound prospects, understanding their needs, and qualifying customers for transfer to a licensed agent.

This is an unlicensed, high-volume sales role, not a traditional customer service position.