Remote Inbound Sales Pro - Training & Growth

MCI Military Recruitment; Norfolk (VA); Remote; USD 42,000 - 52,000; Full time

Job summary

MCI is seeking Inbound Sales Representatives to handle calls from prospective customers, upsell existing clients, and provide information on client products and services. You will work across multiple projects with world-class training, becoming a confident team member dedicated to excellent customer experiences.

The role requires resolving issues, meeting deadlines, and maintaining a positive, energetic approach in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Reliable with regular attendance and punctuality.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base to answer questions and upsell appropriate products and services.
• Listen to customers, understand their needs, and resolve issues.
• Research systems to find missing information; coordinate with other departments to resolve issues.
• Document and process customer orders in appropriate systems.
• Follow scripts, policies, and procedures; protect confidential information.
• Escalate issues to staff and managers when needed.
• Attend meetings and training; stay up to date on program knowledge.

Skills

Customer service

Communication

Multitasking

Problem solving

Team orientation

Attendance

Empathy

Relationship building

Conflict resolution

Education

High school diploma

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking Inbound Sales Representatives to handle calls from prospective customers, upsell existing clients, and provide information on client products and services. You will work across multiple projects with world-class training, becoming a confident team member dedicated to excellent customer experiences.

The role requires resolving issues, meeting deadlines, and maintaining a positive, energetic approach in a fast-paced environment.