Remote Inbound Donor Service Agent

ACD Direct; Decatur (AL); Remote; USD 11,000 - 17,000; Part time

Job summary

A customer service company is seeking experienced individuals for a winter campaign project in Decatur, Alabama. Candidates should have a minimum of 6 months telephone experience and be able to type 40 WPM. The project begins late November and offers competitive earnings based on performance. Certified agents will handle inbound calls from clients’ donors, requiring excellent communication skills and self-motivation. Certification starts mid-October, and candidates must be ready by November 15, 2015.

Qualifications

• Minimum 6 months formal telephone experience, preferably in a call center.
• Strong listening and communication skills are crucial.
• Ability to work with minimal supervision and be self-motivated.

Responsibilities

• Answer inbound calls for donations and provide excellent customer service.
• Complete the certification process within 14 days of acceptance.
• Maintain accuracy and efficiency while assisting callers.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed 40 WPM

Listening skills

Written communication

Verbal communication

Call control

Job description

A customer service company is seeking experienced individuals for a winter campaign project in Decatur, Alabama. Candidates should have a minimum of 6 months telephone experience and be able to type 40 WPM. The project begins late November and offers competitive earnings based on performance. Certified agents will handle inbound calls from clients’ donors, requiring excellent communication skills and self-motivation. Certification starts mid-October, and candidates must be ready by November 15, 2015.