Call Center Agent Bilingual-REMOTE

AnswerNet; United States; Remote; USD 19,000 - 25,000; Full time

Job summary

AnswerNet is seeking remote customer-oriented service representatives to provide high-level support to clients daily. You will take inbound calls, work with programs, document interactions, and use client tools while upholding company policies.

Candidates should have at least one year of call center experience, a clear and friendly voice, and strong communication, listening, and attendance skills. Bilingual Spanish/English required; must have Windows PC, reliable internet, headset, and a quiet

Qualifications

• At least one year of actual call center experience is required for remote candidates.
• Clear, professional, and friendly voice with strong communication.
• Bilingual Spanish/English required where applicable.

Responsibilities

• Typing
• Data capture and entry
• Customer service
• Maintaining a working knowledge of campaign products, services, and promotions

Skills

Call center experience

Active listening

Communication skills

Bilingual Spanish/English

Education

High School diploma or GED

Tools

Automatic dialer

Call scripting

Job description

Job Type: Full-Time/Part-Time

Hours: M-Sun., Open availability, Various shifts

Salary: $16.00

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position

We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Take consistent inbound calls specific to each program or project you are assigned, and outbound calls if necessary, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions

• Typing
• Data capture and entry
• Customer service
• Maintaining a working knowledge of campaign products, services, and promotions

Required Knowledge /Skills / Abilities / Qualifications

• At LEAST one year of actual Call Center experience, working with an automatic dialer and call scripting, is REQUIRED FOR REMOTE CANDIDATES- NO EXCEPTIONS
• A clear, professional, and friendly voice
• High-Level People Skills, Active Listening Skills, and Strong Communication Skills
• Outstanding attendance and punctuality
• High School diploma or GED
• Basic Computer Skills and computer literacy are a must
• Spanish/English Bilingual is required

WAH Requirements

• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
• Hard-wired high-speed internet connection (ethernet cable)
• USB-connected Headset
• Webcam
• A quiet dedicated place to work free from distractions including pets and children.