Remote Inbound Customer Engagement & Sales Specialist

Better Car People, LLC; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

Better Car People, LLC is seeking a remote Service BDC Agent (Inbound Customer Engagement Specialist) to support dealer partners by handling inbound calls, guiding customers through the car buying journey, and delivering world-class service.

You will receive industry-leading training, work from home full-time, and join a diverse team dedicated to customer-first outcomes, performance excellence, and continual coaching.

Qualifications

• Two years+ in customer service or consultative sales.
• Strong listening and rapport-building skills.
• Ability to adapt communication style to diverse customers.
• Reliable and on-time with schedule.

Responsibilities

• Provide exceptional service on inbound and outbound calls following our Customer First philosophy.
• Improve selling skills and close sales while building rapport.
• Use tools to identify custom solutions and anticipate needs.
• Meet and exceed performance metrics including surveys, sales, quality, and productivity.

Skills

Customer service

Consultative sales

Active listening

Communication skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Better Car People, LLC is seeking a remote Service BDC Agent (Inbound Customer Engagement Specialist) to support dealer partners by handling inbound calls, guiding customers through the car buying journey, and delivering world-class service.

You will receive industry-leading training, work from home full-time, and join a diverse team dedicated to customer-first outcomes, performance excellence, and continual coaching.