Remote BDC Specialist - Lead Nurture & Appointments

eliteBDC; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Elite BDC is hiring a full-time remote BDC Agent to handle inbound and outbound customer communications, schedule appointments, and support sales teams by ensuring smooth communication processes that drive results.

Ideal candidates have excellent communication, phone etiquette, time management, and a background in call centers or customer service; a high school diploma is required with customer service certifications a bonus.

Qualifications

• Strong communication and exceptional customer service required.
• Phone etiquette and professional demeanor for inbound/outbound calls.
• Goal-driven with ability to work remotely with minimal supervision.
• Familiarity with lead management and appointment scheduling is preferred.
• Experience in call centers, customer service, or sales is a plus.
• High school diploma or equivalent; customer service certifications are advantageous.

Responsibilities

• Handle inbound and outbound calls to customers.
• Schedule appointments and manage follow-ups with leads.
• Support sales teams by ensuring clear communication processes.
• Deliver exceptional customer service and contribute to goals.

Skills

Communication

Phone Etiquette

Customer Satisfaction

Sales Techniques

Time Management

Lead Management

Call Center Experience

Education

High School Diploma or Equivalent

Job description

Elite BDC is hiring a full-time remote BDC Agent to handle inbound and outbound customer communications, schedule appointments, and support sales teams by ensuring smooth communication processes that drive results.

Ideal candidates have excellent communication, phone etiquette, time management, and a background in call centers or customer service; a high school diploma is required with customer service certifications a bonus.