Remote BDC Agent for Dealerships: Customer Success

Genius Agency AI; United States; Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

100% remote work

Non-toxic environment

Growth opportunities

Job summary

GLOBAL PACIFIC SUPPORT seeks a skilled BDC Dealership Agent to manage inbound and outbound customer communications for partner dealerships. This role requires excellent communication, strong attention to detail, and hands-on experience in handling inquiries, setting appointments, and supporting dealership operations.

Join us to play a key role in enhancing customer experience and driving success for our dealership partners, with 100% remote work from home and opportunities for growth in a

Qualifications

• Proven experience in a BDC role or similar customer service/appointment-setting position.
• Strong verbal and written communication skills.
• Ability to handle inbound and outbound calls professionally.
• Experience working with CRM systems (e.g., VinSolutions, DealerSocket, or similar).
• Strong organizational skills and attention to detail.
• Ability to multitask and manage a high volume of leads.
• Willingness to work in a fast-paced dealership environment.
• Ability to follow scripts and guidelines while maintaining natural communication.
• Reliable internet connection and a quiet workspace.
• Willingness to work flexible hours, including weekends if required.

Responsibilities

• Manage inbound and outbound customer communications for partner dealerships.
• Set appointments and support dealership operations.
• Maintain accurate records and follow CRM processes.
• Follow scripts and guidelines while delivering natural, helpful communication.

Skills

BDC experience

Verbal communication

Written communication

Handle inbound/outbound calls

CRM experience

Organization

Multitasking

Adaptability to fast-paced environment

Follow scripts

Reliable internet and quiet workspace

Flexible hours including weekends

Tools

CRM software (VinSolutions/DealerSocket)

Job description

GLOBAL PACIFIC SUPPORT seeks a skilled BDC Dealership Agent to manage inbound and outbound customer communications for partner dealerships. This role requires excellent communication, strong attention to detail, and hands-on experience in handling inquiries, setting appointments, and supporting dealership operations.

Join us to play a key role in enhancing customer experience and driving success for our dealership partners, with 100% remote work from home and opportunities for growth in a