Remote Implementation Project Manager (SaaS Onboarding)

Builder Prime; Northern (KY); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Exceptional Health Coverage

Strong Retirement Match

Generous Time Off

Annual International Retreat

Life Happens Coverage

Grow With Us

Comprehensive Parental Leave

Fully Equipped From Day One

Job summary

Builder Prime is hiring an Implementation Project Manager to guide new customers through our onboarding and implementation. You will drive time-to-value improvements, configure configurations to meet client needs, and collaborate with Sales, Support, and Account Management to ensure successful adoption.

This remote US role emphasizes scalable processes, multi-stakeholder coordination, and rigorous training delivery. Compensation ranges with $65k–$75k base, depending on experience and location.

Qualifications

• 3+ years of experience in customer onboarding, implementation, or training roles in SaaS or construction technology
• Demonstrated ability to translate technical product capabilities into business value for diverse customer workflows
• Proven track record of reducing implementation timelines and improving customer satisfaction scores
• Experience with implementations involving multiple stakeholders and complex integrations
• Strong analytical skills with ability to use data to drive process improvements
• Experience conducting engaging virtual training sessions
• Strong technical configuration skills with the ability to learn and master new software platforms quickly
• Excellent project management abilities with a track record of meeting implementation deadlines
• Exceptional communication skills, including the ability to adapt messaging to different learning styles

Responsibilities

• Drive strategic initiatives to streamline implementation processes and reduce time-to-value
• Manage implementations with multiple stakeholders and complex technical requirements
• Lead kickoff calls to understand customer goals, timeline expectations, and success metrics
• Configure the platform with custom templates, workflows, and settings specific to each customer's needs
• Prepare customers for post-implementation self-sufficiency by delivering system training as part of the Implementation process
• Track implementation milestones and manage customer expectations throughout the setup process
• Identify and solve technical challenges that arise during implementation
• Coordinate with Account Managers for a smooth handoff once implementation is complete
• Document customer workflows and configurations for future reference and support
• Continuously optimize implementation processes to improve efficiency and customer satisfaction
• Analyze implementation data to identify bottlenecks and recommend process improvements
• Participate in cross-functional projects aimed at improving customer onboarding experience

Skills

Customer onboarding

Implementation

Training

Project management

Stakeholder management

Data analysis

Communication

Process optimization

Job description

Builder Prime is hiring an Implementation Project Manager to guide new customers through our onboarding and implementation. You will drive time-to-value improvements, configure configurations to meet client needs, and collaborate with Sales, Support, and Account Management to ensure successful adoption.

This remote US role emphasizes scalable processes, multi-stakeholder coordination, and rigorous training delivery. Compensation ranges with $65k–$75k base, depending on experience and location.