Remote Implementation Project Manager - Fast Onboarding

Builder Prime; Westminster (CO); Remote; USD 90,000 - 125,000; Full time

Job summary

Builder Prime is seeking an Implementation Project Manager to guide new customers through the implementation lifecycle and drive rapid time-to-value. You will collaborate with Account Managers, Support, and Sales to ensure successful adoption of our SaaS platform.

You will lead kickoff calls, configure templates and workflows, and deliver comprehensive training to help customers become self-sufficient quickly.

Qualifications

• 3+ years of experience in customer onboarding, implementation, or training roles, preferably in SaaS or construction technology.
• Demonstrated ability to translate technical product capabilities into business value for diverse customer workflows.
• Proven track record of reducing implementation timelines and improving customer satisfaction scores.

Responsibilities

• Guide new customers through the implementation process and ensure rapid time-to-value.
• Lead kickoff calls to understand goals, timelines, and success metrics.
• Configure the platform with templates, workflows, and settings per customer needs.
• Deliver training and enable self-sufficiency after implementation.
• Track milestones and manage customer expectations throughout setup.
• Coordinate with Account Managers for smooth handoff post-implementation.
• Document customer workflows and configurations for future reference.

Skills

Project management

Customer onboarding

SaaS experience

Technical configuration

Job description

Builder Prime is seeking an Implementation Project Manager to guide new customers through the implementation lifecycle and drive rapid time-to-value. You will collaborate with Account Managers, Support, and Sales to ensure successful adoption of our SaaS platform.

You will lead kickoff calls, configure templates and workflows, and deliver comprehensive training to help customers become self-sufficient quickly.