Remote Implementation Project Leader

Intertek; United States; Remote; USD 67,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

PTO (vacation/sick)

Job summary

Intertek is seeking an Implementation Project Manager to lead multiple technical implementation projects remotely across client accounts. You will coordinate with support, training, sales, and account management to ensure clients have resources and can fully use product features.

The role requires 5+ years in project management and customer service, advanced Excel skills, and experience with APIs, HRIS integrations, and SSO.

Qualifications

• Bachelor’s degree preferred but not required.
• Experience with APIs, HRIS integrations, SSO, and interface design.
• Advanced Excel skills with strong data analysis.
• Minimum 5 years in project management and in customer service/account management.
• Able to work remotely within the United States and travel if needed.

Responsibilities

• Lead end-to-end implementation projects for multiple client accounts from kickoff to go-live.
• Conduct kickoff meetings to align goals, timelines, and responsibilities.
• Manage plans, deliverables, timelines, and competing deadlines.
• Recommend rollout strategies and best practices for successful deployments.
• Maintain customer satisfaction through clear communication and status updates.
• Configure and launch client sites based on requirements and business needs.
• Coordinate activities across Sales, Account Management, and Learning.
• Troubleshoot product, hardware, software, and PC issues with actionable solutions.
• Monitor progress in NetSuite, manage risks, and escalate roadblocks.
• Prepare technical documentation and deliver customer training.

Skills

APIs

HRIS integrations

SSO

Interface design principles

Advanced Excel

Project management

Customer service

Communication

Troubleshooting

Driver's license

Education

Bachelor’s degree

Tools

NetSuite

Job description

Intertek is seeking an Implementation Project Manager to lead multiple technical implementation projects remotely across client accounts. You will coordinate with support, training, sales, and account management to ensure clients have resources and can fully use product features.

The role requires 5+ years in project management and customer service, advanced Excel skills, and experience with APIs, HRIS integrations, and SSO.