Implementation Project Manager

Intertek; United States; Remote; USD 67,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

PTO (vacation/sick)

Job summary

Intertek is seeking an Implementation Project Manager to lead multiple technical implementation projects remotely across client accounts. You will coordinate with support, training, sales, and account management to ensure clients have resources and can fully use product features.

The role requires 5+ years in project management and customer service, advanced Excel skills, and experience with APIs, HRIS integrations, and SSO.

Qualifications

• Bachelor’s degree preferred but not required.
• Experience with APIs, HRIS integrations, SSO, and interface design.
• Advanced Excel skills with strong data analysis.
• Minimum 5 years in project management and in customer service/account management.
• Able to work remotely within the United States and travel if needed.

Responsibilities

• Lead end-to-end implementation projects for multiple client accounts from kickoff to go-live.
• Conduct kickoff meetings to align goals, timelines, and responsibilities.
• Manage plans, deliverables, timelines, and competing deadlines.
• Recommend rollout strategies and best practices for successful deployments.
• Maintain customer satisfaction through clear communication and status updates.
• Configure and launch client sites based on requirements and business needs.
• Coordinate activities across Sales, Account Management, and Learning.
• Troubleshoot product, hardware, software, and PC issues with actionable solutions.
• Monitor progress in NetSuite, manage risks, and escalate roadblocks.
• Prepare technical documentation and deliver customer training.

Skills

APIs

HRIS integrations

SSO

Interface design principles

Advanced Excel

Project management

Customer service

Communication

Troubleshooting

Driver's license

Education

Bachelor’s degree

Tools

NetSuite

Job description

Implementation Project Manager – Remote

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking an Implementation Project Manager to join our Intertek‑Alchemy team in Remote setting.

Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

This Implementation Project Manager role requires a highly motivated individual to manage, coordinate, and execute multiple technical implementation projects for new and existing clients. You will work closely with support, training, sales, and account management to ensure clients have all product resources enabled and are able to fully utilize the product features. You will send routine project communication to appropriate team members with updates and action items, and document all project activities utilizing team and company tools.

Shift/Schedule

Generally, Monday – Friday 8am-5pm CST

Salary & Benefits Information

The base wage or salary range for this position is $67,000 – $69,400. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job‑related reasons.

Competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation/sick time (PTO), tuition reimbursement and more.

What you’ll do:

• Lead end-to-end implementation projects for multiple small to large-scale client accounts, ensuring successful delivery from kickoff through go‑live.
• Conduct customer‑facing kickoff meetings to align on goals, timelines, responsibilities, and implementation expectations.
• Manage project plans, deliverables, timelines, and competing deadlines while keeping internal teams and clients on track.
• Assess each client’s rollout strategy and recommend implementation best practices to support a smooth and successful deployment.
• Maintain high customer satisfaction through prompt, professional communication, including calls, emails, follow‑ups, and status updates.
• Configure, customize, and launch client sites based on customer requirements, products, and business needs.
• Coordinate implementation activities across Sales, Account Management, Learning, and other internal stakeholders to ensure project success.
• Troubleshoot product, hardware, software, and general PC‑related issues, providing effective solutions and recommended courses of action.
• Monitor project progress in NetSuite, prioritise tasks, manage risks, and escalates roadblocks to leadership and key partners when necessary.
• Prepare, review, and maintain accurate technical documentation while delivering customer training and simplifying complex information for end‑user understanding.

Minimum Requirements & Qualifications:

• Bachelor’s degree preferred but not required.
• Working knowledge of APIs, HRIS integrations, Single Sign‑On (SSO), and interface design principles.
• Advanced Excel skills with strong data analysis and problem‑solving capabilities.
• Minimum of 5 years of related professional experience, or an equivalent combination of education and experience.
• 5+ years of project management experience, including managing multiple priorities, timelines, and stakeholders.
• 5+ years of customer service, client relations, or account management experience.
• Strong communication skills with the ability to build and maintain positive client relationships.
• Demonstrated ability to troubleshoot issues, identify solutions, and drive projects to successful outcomes.
• Valid driver’s license and a reliable driving record required.
• This is a remote position; candidates must reside in the United States and be legally authorized to work in the U.S. without sponsorship.

Preferred Requirements & Qualifications:

• Completion of a project management PMP, CAPM, or communications related college program.

Bilingual preferred (Spanish/French/German/Portuguese).

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer‑focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug‑free workplace. As a condition of employment, certain positions may be required to pass a pre‑employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [e-mail] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

About Us

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers’ operations and supply chains. Working at Intertek means joining a global network of state‑of‑the‑art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

About The Team

Intertek’s People Assurance team provides range of workforce‑focused solutions that empower our clients’ employees to identify and close operational gaps and mitigate risk by assuring smart actions across organizations. Our services give clients the tools they need to build, maintain, and protect their brands, supporting them in the continuous evolution of their workforce to maximize employee potential.