Remote Enterprise SaaS Implementation Lead

Itron, Inc.; Illinois; Remoto; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k matching

Employee stock purchase program

Hybrid work schedule

Descrizione del lavoro

Itron, Inc. is seeking an Implementation Consultant (Functional/Project Lead) to drive the functional and project management workstreams for deploying our SaaS platform to utilities and energy customers.

You will own timelines, coordinate cross‑functional teams, and lead workshops to align business processes with configurable solutions. As a key bridge between business needs and technical delivery, you will guide discovery sessions, support training, and ensure go‑live readiness.

Competenze

• 2+ years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles
• Proven experience leading project or functional workstreams for enterprise software implementations
• Ability to translate customer business requirements into scalable, well-documented configuration plans
• Strong project management skills — timeline management, stakeholder coordination, risk/dependency tracking
• Ability to collaborate effectively with a technical counterpart (Tech/Solution Consultant), customer stakeholders, and internal cross-functional teams
• Strong written and verbal communication skills

Mansioni

• Lead the functional implementation workstream for enterprise deployments from kickoff through go-live
• Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders
• Conduct discovery sessions to understand customer business processes, operational workflows, and organizational requirements
• Translate business requirements into functional configuration plans — hazard/task libraries, templates, workflows, roles and permissions
• Partner with the Tech/Solution Consultant to align functional decisions with technical implementation (integrations, SSO, data migration, environment setup)
• Lead regular customer checkpoints, status updates, and cross-functional alignment meetings
• Track and document implementation activities to support transparency, knowledge sharing, and repeatability
• Lead business process design workshops with customer stakeholders (Safety Managers, Ops Leads, Supervisors)
• Own configuration decisions related to forms, templates, hazard/control libraries, and workflow design
• Validate that configured workflows reflect real-world field operations and customer requirements
• Partner with SMEs to ensure the solution supports day-to-day operational needs
• Support training planning and delivery, partnering with the Comms/Change Lead on rollout strategy
• Identify Field Champions and support their enablement ahead of Field Pilot
• Gather and incorporate field feedback during Pilot and early go-live into configuration adjustments
• Communicate new product releases and relevant feature updates to customers, helping them understand and adopt new capabilities as they become available
• Coordinate UAT planning and execution from a functional/business-process perspective
• Identify and communicate functional risks, dependencies, or blockers impacting launch readiness
• Support go-live cutover planning and ensure clean handoff to Customer Success and Support
• Identify recurring functional/configuration challenges and convert them into reusable templates and standard approaches
• Collaborate with Product to shape configuration tooling and platform enhancements based on field learnings
• Create documentation or toolsets that reduces manual effort and improves implementation velocity across future deployments

Conoscenze

Implementation consulting

Project management

Business analysis

SaaS deployment

Stakeholder coordination

Communication

Strumenti

SQL

Visualization tools

Descrizione del lavoro

Itron, Inc. is seeking an Implementation Consultant (Functional/Project Lead) to drive the functional and project management workstreams for deploying our SaaS platform to utilities and energy customers.

You will own timelines, coordinate cross‑functional teams, and lead workshops to align business processes with configurable solutions. As a key bridge between business needs and technical delivery, you will guide discovery sessions, support training, and ensure go‑live readiness.