Remote Implementation Lead — Data Onboarding

GoodShip; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Fully remote work

Unlimited PTO

Year-end break

Equity participation

Job summary

GoodShip is seeking an Implementation Manager to lead customer implementations from discovery through onboarding and go-live. You’ll align customer workflows with GoodShip tech, validate data quality, and drive success with cross-functional teams.

You’ll work with Account Executives to scope data needs, develop implementation plans, and ensure successful production deployment of the GoodShip platform, delivering measurable value to transportation partners.

Qualifications

• 4+ years of experience in technical implementation, solutions engineering, or a similar customer-facing role within B2B SaaS.
• Experience leading customer implementations, including requirements gathering, data integration, validation, and onboarding.
• Proficiency in SQL and advanced Excel, with the ability to analyze customer data, investigate discrepancies, and validate results.
• Working knowledge of relational databases and cloud platforms.
• Strong project-management skills, with experience building implementation plans, defining milestones and owners, and managing dependencies across multiple concurrent customer projects.

Responsibilities

• Own customer implementations from kickoff through data integration, go-live, and stabilization.
• Translate customer requirements and pre-sale discovery into clear implementation plans, milestones, and ownership.
• Work directly with customer teams to map source data, configure workflows, and prepare GoodShip for production use.
• Analyze and validate customer data, investigate discrepancies, and resolve issues before launch.
• Manage implementation timelines, communicate progress and risks, and coordinate dependencies across customers and internal teams.
• Troubleshoot technical blockers in partnership with Customer Success, Product, and Engineering.
• Validate launch readiness and confirm that the implemented solution meets agreed success criteria.
• Document configurations and key technical decisions to support a smooth handoff to Customer Success and ongoing customer adoption.
• Partner with Account Executives to understand prospect goals, assess data readiness, and scope implementation requirements.
• Support tailored proofs of concept that demonstrate GoodShip’s value and inform the implementation plan.
• Identify data dependencies, technical risks, and customer responsibilities before close to establish clear implementation expectations.
• Build reusable data-validation tools and implementation playbooks that improve both pre-sale discovery and onboarding.

Skills

SQL

Excel

Data analysis

Project coordination

Stakeholder communication

Education

Bachelor’s degree in Business, Information Systems, Supply Chain, or related field

Tools

Relational databases

Cloud platforms

Data validation tools

Job description

GoodShip is seeking an Implementation Manager to lead customer implementations from discovery through onboarding and go-live. You’ll align customer workflows with GoodShip tech, validate data quality, and drive success with cross-functional teams.

You’ll work with Account Executives to scope data needs, develop implementation plans, and ensure successful production deployment of the GoodShip platform, delivering measurable value to transportation partners.