Senior Implementation Lead, Lean & Onboarding

GXO Logistics, Inc.; Illinois; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Disability insurance

Incentive plan

Job summary

GXO Logistics, Inc. is seeking a Senior Manager, Implementation to lead customer onboarding and continuous improvement efforts across our logistics operations in the United States.

You will partner with Operations, IT, Engineering, PMO and Finance to deliver scalable solutions and drive Lean improvements. You will coach teams, manage multi-disciplinary programs, and ensure service levels and customer satisfaction while aligning with company standards.

Qualifications

• Minimum 10–12 years in logistics, transportation, warehousing, distribution, implementation, or supply chain operations.
• Experience leading cross-functional implementation and continuous improvement projects in customer-focused environments.
• Strong knowledge of Lean methodologies, project management, gap analysis, and resource planning.
• Proven ability to hire, coach, and develop teams and manage organizational change.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Lead and manage customer implementations and onboarding programs to meet SLAs and quality standards.
• Partner with Operations, IT, Engineering, PMO, Finance and customers to identify gaps and develop scalable solutions.
• Drive Lean initiatives and project management from initiation through performance measurement.
• Function as the primary escalation point for implementation issues and coordinate cross-functional resolutions.
• Coach and develop implementation teams through onboarding, training, and performance management.

Skills

Lean

PMO

Cross-functional leadership

Communication

Problem solving

Change management

Education

Bachelor's degree

Master's degree

Tools

WMS

Logistics technology

Job description

GXO Logistics, Inc. is seeking a Senior Manager, Implementation to lead customer onboarding and continuous improvement efforts across our logistics operations in the United States.

You will partner with Operations, IT, Engineering, PMO and Finance to deliver scalable solutions and drive Lean improvements. You will coach teams, manage multi-disciplinary programs, and ensure service levels and customer satisfaction while aligning with company standards.