Remote Implementation & Growth Manager

Whippy; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Whippy is seeking an Implementation Manager to drive onboarding and end-to-end implementation for staffing customers. You’ll ensure fast time-to-value, retain customers, and expand usage through a trusted advisory relationship.

You’ll own the customer journey from onboarding through renewal, partnering with the customer success team to deliver measurable outcomes and scalable value. This is a remote role open to the US and Latin America, with a compensation structure that rewards results.

Qualifications

• 2-5 years of experience in customer success, onboarding, or professional services at a technical SaaS product.
• Ability to own a book of customers end to end from onboarding to renewal.

Responsibilities

• Lead onboarding and implementation end to end, including integration and training.
• Drive first measurable outcomes quickly and build subsequent workflows and automations.
• Remain the single point of contact after launch through renewal and expansion.
• Manage multiple customers and projects, prioritizing by impact.
• Communicate proactively, identify issues early, and guide customers toward value.

Skills

Onboarding

Account management

Strategic thinking

Technical aptitude

Effective communication

Job description

Whippy is seeking an Implementation Manager to drive onboarding and end-to-end implementation for staffing customers. You’ll ensure fast time-to-value, retain customers, and expand usage through a trusted advisory relationship.

You’ll own the customer journey from onboarding through renewal, partnering with the customer success team to deliver measurable outcomes and scalable value. This is a remote role open to the US and Latin America, with a compensation structure that rewards results.