Remote Implementation Lead - Brand Onboarding & Playbooks

OuterSignal Inc.; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Impact

Growth

Remote-first culture

Team

Mission

Job summary

OuterSignal is building the customer intelligence platform for commerce. We’re hiring our first dedicated Implementation Lead to manage mid-market and enterprise onboarding, owning the customer relationship from signed agreement to first results.

The role is fully remote and open to candidates anywhere in the US. You’ll work directly with brands to learn what they want to accomplish, translate it into concrete use cases, and build repeatable onboarding motions and playbooks as the team scales.

Qualifications

• Have 3+ years in a customer-facing role with direct experience onboarding clients.
• Genuine passion for AI and working at an AI-native company.
• Have run onboardings with several stakeholders, and have also carried a larger book of mid-market accounts.
• Have built Klaviyo flows and segments for a brand yourself, and can explain why a segment is growing or shrinking.
• Use Claude or ChatGPT every day and have built something with it.
• Have written onboarding docs a team actually used.
• Experience in a high-growth, early-stage environment preferred.
• Consultative mindset, strong communicator, and data-curious.

Responsibilities

• Own each new brand from signed contract to live, starting from the sales handoff.
• Own escalations during onboarding, partner with Sales and Engineering as needed.
• Get the right people on the brand's side involved early, from founders to their retention team or agency, and keep them engaged through go-live.
• Run the technical setup: Shopify, Klaviyo, etc., and make sure the data is right before the customer sees it.
• Build use cases that match the reason each customer signed up.
• Transition accounts to its CSM with a clear handoff.
• Turn what works into playbooks for mid-market and enterprise onboarding, and share your learnings across the team.
• As the team grows, help train them on the playbooks you wrote.
• You don't just fix things once. You build the systems and tools that help us scale.
• Become the expert on our product and industry trends.

Skills

Customer onboarding

Client relationship management

AI enthusiasm

Cross-functional collaboration

Strong communication

Data-curious

Tools

Klaviyo

Shopify

ChatGPT

Claude

Job description

OuterSignal is building the customer intelligence platform for commerce. We’re hiring our first dedicated Implementation Lead to manage mid-market and enterprise onboarding, owning the customer relationship from signed agreement to first results.

The role is fully remote and open to candidates anywhere in the US. You’ll work directly with brands to learn what they want to accomplish, translate it into concrete use cases, and build repeatable onboarding motions and playbooks as the team scales.