Senior Customer Success Architect — Remote

OuterSignal; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Impact on company trajectory

Growth opportunities

Remote-first culture

Job summary

OuterSignal is seeking its first dedicated customer success hire to lead brand implementations and ensure seamless integration of its customer intelligence platform. The ideal candidate will possess 3-6 years of customer success experience, particularly within eCommerce or marketing technology. This role offers a unique opportunity to directly impact company trajectory while enjoying a flexible, remote-first culture.

Join a high-performing team at OuterSignal, where your work will define the future of how brands understand and market to their customers.

Qualifications

• 3-6 years in agency account management, customer success, or implementation roles.
• Experience in eCommerce, DTC brands, or marketing technology strongly preferred.
• Familiarity with marketing technology tools.

Responsibilities

• Lead onboarding for new brand implementations.
• Build and refine onboarding and success playbooks.
• Train brand teams to implement strategies using OuterSignal data.

Skills

Agency account management

Customer success

Implementation roles

eCommerce experience

Consultative mindset

Strong communication

Data-curious

Tools

Meta Ads Manager

Klaviyo

Gorgias

SMS platforms

Job description

OuterSignal is seeking its first dedicated customer success hire to lead brand implementations and ensure seamless integration of its customer intelligence platform. The ideal candidate will possess 3-6 years of customer success experience, particularly within eCommerce or marketing technology. This role offers a unique opportunity to directly impact company trajectory while enjoying a flexible, remote-first culture.

Join a high-performing team at OuterSignal, where your work will define the future of how brands understand and market to their customers.