Remote-First Customer Success Manager for eCommerce Brands

OuterSignal Inc.; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

OuterSignal Inc. is seeking a Customer Success Manager to help our growing brand base extract real value from our platform. You’ll onboard new customers, support day-to-day success operations, and turn data into action in a fast-moving environment.

You’ll work closely with experienced teammates to learn the craft of customer success, with a ground-floor opportunity and ownership early in your career. The role emphasizes a remote-first culture and collaborative team dynamics.

Qualifications

• 2–4 years of experience in customer-facing roles (customer success/account management/agency).
• Strong communication, written and verbal.
• Organized and detail-oriented; able to manage multiple customers.

Responsibilities

• Onboard new brands and coordinate kickoff materials to activate customers.
• Help develop playbooks and use cases to drive adoption.
• Lead setups and training sessions with brand teams.

Skills

Customer success experience

Communication skills

Organizational skills

Curiosity & coachability

Ambiguity tolerance

Tools

Klaviyo

Meta Ads Manager

Gorgias

Job description

OuterSignal Inc. is seeking a Customer Success Manager to help our growing brand base extract real value from our platform. You’ll onboard new customers, support day-to-day success operations, and turn data into action in a fast-moving environment.

You’ll work closely with experienced teammates to learn the craft of customer success, with a ground-floor opportunity and ownership early in your career. The role emphasizes a remote-first culture and collaborative team dynamics.