Remote Implementation Engineer — AI SaaS Integrations

DigitalGenius; United States; Remote; USD 78,000 - 112,000; Full time

Benefits offered by this job

Fully remote with workspace of your

Competitive salary & equity package

25 days vacation

Birthday Off

Monthly Lifestyle Wallet

Job summary

DigitalGenius is seeking an Implementation Engineer to deliver AI-powered solutions for clients. This remote EU-based role works with Commercial and Customer Success teams to onboard customers to the DigitalGenius Platform within weeks.

You will build automation flows, fine-tune AI behavior, and integrate with tools like Dixa, Zendesk and Salesforce via APIs and webhooks. Strong problem solving and multi-project management are essential.

Qualifications

• 2+ years in technical implementation or solutions engineering, SaaS preferred.
• Strong understanding of APIs, JSON, webhooks, and system integrations.
• Coding experience in Node.js and Python.
• Excellent problem-solving and communication skills.
• Proven ability to manage multiple projects and meet deadlines.

Responsibilities

• Build and configure automation flows within the DigitalGenius platform for the client’s first live use case.
• Fine-tune AI behaviour and logic based on real customer interactions and feedback during the implementation window.
• Integrate DG’s platform with third-party customer service tools via APIs and webhooks.
• Collaborate with customers to tailor solutions to match their business needs.
• Conduct training sessions and workshops to empower customers to utilize our solutions effectively.
• Monitor implementation progress and ensure the timely delivery of projects.
• Identify and troubleshoot any technical issues that may arise during the implementation phase.
• Continuously gather feedback from customers to improve the implementation process and offerings.

Skills

Node.js

Python

APIs & webhooks

Problem-solving

Communication

Project-management

Tools

Dixa

Zendesk

Salesforce

Job description

DigitalGenius is seeking an Implementation Engineer to deliver AI-powered solutions for clients. This remote EU-based role works with Commercial and Customer Success teams to onboard customers to the DigitalGenius Platform within weeks.

You will build automation flows, fine-tune AI behavior, and integrate with tools like Dixa, Zendesk and Salesforce via APIs and webhooks. Strong problem solving and multi-project management are essential.