Implementation Engineer

DigitalGenius; United States; Remote; USD 78,000 - 112,000; Full time

Benefits offered by this job

Fully remote with workspace of your

Competitive salary & equity package

25 days vacation

Birthday Off

Monthly Lifestyle Wallet

Job summary

DigitalGenius is seeking an Implementation Engineer to deliver AI-powered solutions for clients. This remote EU-based role works with Commercial and Customer Success teams to onboard customers to the DigitalGenius Platform within weeks.

You will build automation flows, fine-tune AI behavior, and integrate with tools like Dixa, Zendesk and Salesforce via APIs and webhooks. Strong problem solving and multi-project management are essential.

Qualifications

• 2+ years in technical implementation or solutions engineering, SaaS preferred.
• Strong understanding of APIs, JSON, webhooks, and system integrations.
• Coding experience in Node.js and Python.
• Excellent problem-solving and communication skills.
• Proven ability to manage multiple projects and meet deadlines.

Responsibilities

• Build and configure automation flows within the DigitalGenius platform for the client’s first live use case.
• Fine-tune AI behaviour and logic based on real customer interactions and feedback during the implementation window.
• Integrate DG’s platform with third-party customer service tools via APIs and webhooks.
• Collaborate with customers to tailor solutions to match their business needs.
• Conduct training sessions and workshops to empower customers to utilize our solutions effectively.
• Monitor implementation progress and ensure the timely delivery of projects.
• Identify and troubleshoot any technical issues that may arise during the implementation phase.
• Continuously gather feedback from customers to improve the implementation process and offerings.

Skills

Node.js

Python

APIs & webhooks

Problem-solving

Communication

Project-management

Tools

Dixa

Zendesk

Salesforce

Job description

Company

At DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant team based globally, with offices in London and New York, and we’re on a mission to lead the industry in AI-powered customer service.

Role & Responsibilities

As an Implementation Engineer at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. Reporting into the Implementations Team, you’ll work closely across with the Commercial and Customer Success teams to onboard customers into the DigitalGenius Platform within weeks. You’ll work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include:

• Building and configuring automation flows within the DigitalGenius platform to deliver the client’s first live use case.
• Fine-tuning AI behaviour and logic based on real customer interactions and feedback during the implementation window.
• Integrating DG’s platform with third-party customer service tools (e.g. Dixa, Zendesk, Salesforce) via APIs and webhooks.
• Collaborating with customers to understand their requirements and tailor our solutions to match their business needs.
• Conducting training sessions and workshops to empower customers to utilize our solutions effectively.
• Monitoring implementation progress and ensuring the timely delivery of projects.
• Identifying and troubleshooting any technical issues that may arise during the implementation phase.
• Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.

Location

Remote, EU-based

Working Hours

Aligned to UK business hours (GMT/BST)

Required

• 2+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment.
• Strong understanding of APIs, JSON, webhooks and system integrations.
• Coding experience in Node.js and Python.
• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
• Proven experience in managing multiple projects simultaneously while meeting deadlines.

Preferred

• Experience in the e-commerce or AI industry.
• Familiarity with customer service platforms and helpdesk systems.
• Fully remote with all-access to workspace of your choice
• Competitive Salary & Equity Package
• Generous Vacation Policy (25 Days)
• Birthday Off (in addition to Vacation Policy)
• Monthly Lifestyle Wallet

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.