AI Solutions Architect & Implementation Lead (Remote)

EMERGE; United States; Remote; USD 110,000 - 130,000; Full time

Job summary

EMERGE is seeking a Solutions & Implementation Engineer to orchestrate customer implementations from kick-off to go-live. You’ll bridge Product, Customer Success, and engineering, advising on integrations, APIs, and AI-enabled workflows for diverse audiences.

You’ll lead technical discovery, design integration patterns, and produce implementation playbooks, while staying current on AI innovations and platform best practices. Remote-friendly role based in the US.

Qualifications

• 3-5+ years in a technical, customer-facing role (Solutions Engineer, Solution Architect, Customer Engineer, Implementation Engineer, or similar) that you can hit the ground running — typically 3-5+ years.
• REST APIs, Swagger/OpenAPI specs, and tools like Postman. You can read a spec, design an integration from it, and hold a fluent conversation with a customer about endpoints, CRUD patterns, request methods, auth, and error handling — pseudo-code and all.
• Python scripts against APIs — prototyping, testing, and automating. You should be able to pull a repo, run a script, tweak it, and know what it's doing.
• AI & LL M literacy. You're genuinely interested in AI, you keep up with it, and you can confidently explain how our LLM-powered product works to a customer.
• Architectural thinking. Experience advising customers on integration architecture. You've designed workflows, debated integration patterns, and guided customers toward the right shape of solution.
• Communication range. You can hold a whiteboard session with a senior developer and also walk a project manager or business analyst through the same concept in plain English.
• Troubleshooting. You can dig into logs, traces, and system behavior to root-cause complex issues, and cleanly document what you find so our product team can act.
• Self-starter energy. Genuinely curious, proactive, and comfortable in occasional ambiguity. You don't wait for a to-do list — you read the release notes, test new features, learn the architecture, and bring ideas to the table.
• SaaS integration experience. Experience implementing production-ready integrations for SaaS B2B enterprise customers, including post-launch troubleshooting.
• Tooling. Fluent with Git/GitHub — commits, branches, PRs, and navigating a codebase, not just cloning. Comfortable in observability tools like Datadog, and familiar with user-management platforms like Auth0.

Responsibilities

• Drive customer implementations. Own technical implementation for new and existing customers — from API integration to workflow configuration to production go-live.
• Design the integration. Run technical discovery on customer tech stacks and architecture, recommend the right integration patterns, and produce Miro workflows and implementation playbooks that guide the rollout.
• Advise and architect. Guide customers on API integration patterns, webhook strategies, retry and failure handling, schema design, and platform best practices — flexing your delivery between technical and business audiences.
• Partner across teams. Be the technical glue between Customer Success, Sales, Solutions Consultants, and Product. Support CS through delivery, back up SCs and Sales with technical context when they need it, and be someone the team trusts to jump in.
• Educate customers on AI. Be a calm, credible voice on how our AI works. Customer questions range widely — some beginner, some advanced — and the landscape keeps evolving. You'll stay curious, stay current, and meet each customer where they are.
• Close the product loop. Observe what customers need, file clean bug reports, open feature requests that capture what you're hearing, and test beta features.
• Troubleshoot like a pro. Dig into logs, monitoring, and system behavior to diagnose complex issues, and hand off clean reproductions to Engineering when needed.
• Stay ahead of the product. Read the release notes. Test the new features. Form opinions. Teach the rest of us and our customers what's possible.

Skills

3-5+ years

REST API fluency

OpenAPI/Swagger

Postman

Python scripting

AI & LLM literacy

Architectural thinking

Effective communication

Troubleshooting

Self-starter

SaaS integrations

Git/GitHub

Datadog

Auth0

Tools

Postman

Git/GitHub

Datadog

Auth0

Job description

EMERGE is seeking a Solutions & Implementation Engineer to orchestrate customer implementations from kick-off to go-live. You’ll bridge Product, Customer Success, and engineering, advising on integrations, APIs, and AI-enabled workflows for diverse audiences.

You’ll lead technical discovery, design integration patterns, and produce implementation playbooks, while staying current on AI innovations and platform best practices. Remote-friendly role based in the US.