Remote IME Operations Lead

ethosrisk; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Ethos Risk Services is seeking a full-time IME Operations Manager to oversee scheduling and coordination of IMEs, record reviews, and FCEs, delivering an exceptional client experience. This remote role handles day-to-day operations, supervises team members, coordinates provider scheduling, and ensures services are delivered accurately, efficiently, and within deadlines.

The ideal candidate has IME or healthcare admin experience, strong leadership, and the ability to manage multiple priorities

Qualifications

• High school diploma or equivalent (required).
• Associate's degree or Bachelor's degree in Business Administration, Healthcare Administration, or a related field (preferred).
• Minimum of 1 to 3 years of customer service, scheduling, administrative, operations, or healthcare support experience (required).
• Industry experience in healthcare, medical administration, workers' compensation, claims, or insurance industry experience (strongly preferred).
• Independent Medical Examination (IME), record review, or medical scheduling experience (preferred).
• Experience in leadership, coaching, supervising a small to mid-size team (preferred).

Responsibilities

• IME & Case Coordination – Coordinate Independent Medical Examinations (IME), Record Reviews, and Functional Capacity Evaluations (FCE) by reviewing claim information, identifying appropriate providers, and ensuring all client requirements are met.
• Scheduling Management – Schedule appointments, manage calendars, coordinate logistics, and communicate appointment details to all parties involved.
• Provider Relations – Partner with physicians and medical providers to secure availability, obtain required documentation, and facilitate timely service delivery.
• Client Communication – Serve as a primary point of contact for clients by providing case updates, responding to inquiries, and ensuring a high level of customer service.
• Administrative Operations – Generate appointment letters, cover letters, invoices, mileage reimbursements, and other case-related documentation while maintaining accuracy and compliance.
• Ancillary Service Coordination – Arrange transportation, interpretation, and other support services necessary to facilitate successful examinations and reviews.
• Team Leadership & Development – Supervise the Assistant Operations Manager, including training, coaching, performance management, attendance oversight, and professional development.
• Compliance & Quality Assurance – Ensure adherence to client requirements, company policies, state statutes, deadlines, and confidentiality standards.
• Process Improvement – Identify opportunities to improve operational efficiency, enhance service delivery, and support the continued growth of the IME Division.

Skills

Communication skills

Organization

Attention to detail

Multitasking

Discretion & confidentiality

MS Office

Education

High school diploma

Associate's or Bachelor's in Business/Healthcare Admin

Tools

Microsoft Office

Job description

Ethos Risk Services is seeking a full-time IME Operations Manager to oversee scheduling and coordination of IMEs, record reviews, and FCEs, delivering an exceptional client experience. This remote role handles day-to-day operations, supervises team members, coordinates provider scheduling, and ensures services are delivered accurately, efficiently, and within deadlines.

The ideal candidate has IME or healthcare admin experience, strong leadership, and the ability to manage multiple priorities