Remote Identity Enterprise Customer Success Manager

Palo Alto Networks; Indianapolis (IN); Remote; USD 124,000 - 202,000; Full time

Job summary

Palo Alto Networks is seeking an Identity Enterprise Customer Success Manager. You will build key relationships with Directors, Security Engineers, Architects, and Dev-Ops teams to implement IDIRA, drive adoption, and ensure recurring value from IDIRA products whether on-premises or cloud.

You will own onboarding, create success plans, define goals, and run regular cadence calls; establish value roadmaps; track health metrics; and partner with cross-functional teams to renew and upsell

Qualifications

• 5+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles.
• Strong consulting and project management skills with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth.
• Excellent written and verbal communication skills - able to simplify complex topics for executive and end-user audiences.
• Previous experience with a Cybersecurity/SaaS solutions company and/or enterprise software with large enterprise customers.
• Strong knowledge of cloud architecture (AWS, Azure, GCP) as well as on-premises IT landscape
• Solid understanding of security roles and enterprise Directory services (Active Directory, LDAP, Azure).
• Fundamental networking concepts; experience installing and supporting enterprise software on Windows and UNIX.
• Prior experience with IDIRA Software solutions or IAM/SIEM space is preferred.
• Up to 25% travel

Responsibilities

• Own onboarding, adoption, and advocacy across a portfolio of customers.
• Build success plans with customers and help them achieve objectives.
• Design and execute a value roadmap for each customer in your portfolio.
• Establish regular cadence calls (Weekly/Monthly/Quarterly) with assigned customers.
• Conduct quarterly business reviews to ensure outcomes from IDIRA solutions.
• Review dashboards and KPIs to monitor customer health and value.
• Act as trusted advisor to drive continued value of our products and services.
• Collaborate with IDIRA Account Team to identify renewal, upsell and cross-sell opportunities.
• Define success plans for at-risk customers and execute with cross-functional teams.
• Voice customer needs internally and use Gainsight to archive data.

Skills

Customer success

Project management

Communication skills

Cloud architecture

Security awareness

Enterprise software

IAM/SIEM knowledge

Gainsight usage

Tools

Gainsight

Active Directory

LDAP

Windows

UNIX

AWS

Azure

GCP

Job description

Palo Alto Networks is seeking an Identity Enterprise Customer Success Manager. You will build key relationships with Directors, Security Engineers, Architects, and Dev-Ops teams to implement IDIRA, drive adoption, and ensure recurring value from IDIRA products whether on-premises or cloud.

You will own onboarding, create success plans, define goals, and run regular cadence calls; establish value roadmaps; track health metrics; and partner with cross-functional teams to renew and upsell