Remote Hybrid Scheduling Specialist — Growth & Impact

New England Life Care, Inc.; Canton (MA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid/Remote position

Health insurance

Dental insurance

Vision insurance

Generous employer-matched 403(b) saves

Company paid life insurance and short/

long-term disability insurance

Paid time off

And much more!

Job summary

New England Life Care, Inc. is seeking a Scheduling Specialist in Canton, MA to support the Director of Nursing with scheduling patients requiring home infusion services. The role involves daily interaction with office staff and clinical personnel to ensure timely, well-organized patient visits.

This hybrid/remote position offers Monday–Friday 8:00am–5:00pm with rotating weekend and holiday availability. Weekend shifts receive a differential; holiday shifts pay at 2.5x base rate.

Qualifications

• Associate of Arts degree or equivalent years of training or work experience.
• One year of scheduling experience in a home health care organization setting.
• Excellent organizational and communication skills.

Responsibilities

• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
• Monitors Pending Referrals daily and assigns nurses for all appropriate SOC.
• Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.
• Runs Scheduling Request Report daily. Monitors productivity and distribution of regular visits for caregiver optimization, communicates with Clinical Nurse Coordinator/Director of Nursing as appropriate.
• Reviews Unverified Visit report daily. Communicates with field staff, Clinical Nurse Coordinator/Director of Nursing as needed.
• Attended and participates in annual in-service programs, workshops, continuing educational programs, seminars, etc.
• Assess and implement new scheduling software.
• Multi-task and work under pressure with changing priorities and short deadlines and effectively handle a heavy workload.

Skills

Communication skills

Organization skills

Customer service

Problem solving

Dependability

Education

Associate of Arts degree

Tools

Microsoft Office

Job description

New England Life Care, Inc. is seeking a Scheduling Specialist in Canton, MA to support the Director of Nursing with scheduling patients requiring home infusion services. The role involves daily interaction with office staff and clinical personnel to ensure timely, well-organized patient visits.

This hybrid/remote position offers Monday–Friday 8:00am–5:00pm with rotating weekend and holiday availability. Weekend shifts receive a differential; holiday shifts pay at 2.5x base rate.