Remote/Hybrid Commercial Lines Account Manager - CA

Insurance Office of America; Claremont (CA); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines in Southern California. The hybrid position supports offices in Aliso Viejo, Los Angeles County, Ontario, San Diego, or Santa Barbara, with remote options for California residents.

The role focuses on managing a book of business, client retention, and coordination of administrative tasks, billing, and renewals. Required active P&C licensing; CIC preferred. Excellent communication and service are essential.

Qualifications

• 3-5 years of account management experience or 5+ years in the insurance industry.
• Active property & casualty (P&C) licensing is required; CIC or equivalent is preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.

Skills

Account management

Client needs assessment

Customer service

Communication

Problem-solving

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines in Southern California. The hybrid position supports offices in Aliso Viejo, Los Angeles County, Ontario, San Diego, or Santa Barbara, with remote options for California residents.

The role focuses on managing a book of business, client retention, and coordination of administrative tasks, billing, and renewals. Required active P&C licensing; CIC preferred. Excellent communication and service are essential.