Remote/Hybrid Commercial Lines Account Manager (CA)

Insurance Office of America; San Gabriel (CA); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Job summary

Insurance Office of America in Southern California is seeking an Account Manager - Commercial Lines to retain clients and support new business. You will coordinate daily administrative tasks and handle policy administration, billing, claims, and renewals with a focus on service excellence.

Ideal candidates have 3–5 years in account management or 5+ years in insurance, an active P&C license, and strong analytical and communication skills. Hybrid work is offered with on-site duties as needed.

Qualifications

• Active P&C license required.
• 3-5 years account management or 5+ years in insurance.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organization.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims and coverage analysis.
• Manage policy expirations and renewals.
• Negotiate coverages and present proposals.
• Monitor delinquent accounts and collect balances.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion of activities and clear workload communication.
• Deliver excellent service and seek continuous improvement.
• Stay updated on company policies and procedures.

Skills

Account management

Analytical skills

Customer service

Communication

Multitasking

Organization

Education

High School Diploma

P&C license

CIC designation preferred

Tools

MS Office

Outlook

Word

Excel

Job description

Insurance Office of America in Southern California is seeking an Account Manager - Commercial Lines to retain clients and support new business. You will coordinate daily administrative tasks and handle policy administration, billing, claims, and renewals with a focus on service excellence.

Ideal candidates have 3–5 years in account management or 5+ years in insurance, an active P&C license, and strong analytical and communication skills. Hybrid work is offered with on-site duties as needed.