Remote/Hybrid: Account Manager, Construction Insurance

Insurance Office of America; Tornillo (TX); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Job summary

Insurance Office of America is hiring an Account Manager for Commercial Lines to manage a defined book of business, ensuring retention and supporting new growth. You will coordinate daily admin tasks, respond to service requests, and analyze coverage needs with accuracy.

The role emphasizes strong communication, problem-solving, and leadership within a hybrid/remote work model, including collaboration with the team and carrier partners.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor policy expirations and renewals, and handle delinquent accounts.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Communicate workload status and issues to the account team for timely action.

Skills

Account management

Customer service

Communication

Problem-solving

Organizational skills

Education

High School Diploma

CIC or equivalent preferred

Tools

MS Office

MS Outlook

MS Excel

Job description

Insurance Office of America is hiring an Account Manager for Commercial Lines to manage a defined book of business, ensuring retention and supporting new growth. You will coordinate daily admin tasks, respond to service requests, and analyze coverage needs with accuracy.

The role emphasizes strong communication, problem-solving, and leadership within a hybrid/remote work model, including collaboration with the team and carrier partners.