Remote HVAC Dispatch Coordinator – Work from Home & Benefits

Collins Comfort Masters; Tempe (AZ); Remote; USD 44,000 - 60,000; Full time

Benefits offered by this job

Work from home

Health Insurance

Dental & Vision

401K match

PTO + Holidays

Birthday off

Life Insurance

Disability Insurance

Job summary

Collins Comfort Masters is hiring a Dispatcher in Tempe to schedule and dispatch HVAC technicians to customers' homes or businesses. The role emphasizes accurate time frame updates, effective routing, and strong customer service.

Experience with ServiceTitan is a plus, bilingual English/Spanish is a bonus, and a solid foundation in Microsoft Office is required. We offer a stable income with full benefits and ongoing training.

Qualifications

• 3+ years HVAC dispatch/scheduling experience.
• Knowledge of the Phoenix metro area for routing.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication; positive attitude.

Responsibilities

• Update service appointment time frames for customers.
• Reschedule service appointments as needed.
• Notify Service Managers when issues arise.
• Schedule and dispatch Technicians to customer homes or businesses.
• Run audits and prepare reports as required.
• Route calls using best practices and maintain documentation.
• Coordinate with Technicians, Managers, and other departments.
• Update Call Center Team on job availability.

Skills

HVAC dispatch

Scheduling

Customer service

Communication

Microsoft Office

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

ServiceTitan

Job description

Collins Comfort Masters is hiring a Dispatcher in Tempe to schedule and dispatch HVAC technicians to customers' homes or businesses. The role emphasizes accurate time frame updates, effective routing, and strong customer service.

Experience with ServiceTitan is a plus, bilingual English/Spanish is a bonus, and a solid foundation in Microsoft Office is required. We offer a stable income with full benefits and ongoing training.