Remote Hurricane Relief Call Agent (Seasonal)

MCI; Arkansas; On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Paid time off

Health benefits after 60 days

Paid training

Fun work environment

Casual dress code

Job summary

MCI is currently hiring Hurricane Relief Agents to assist customers during disaster recovery efforts. This temporary remote position requires exceptional customer service skills and a commitment to helping others during a difficult time.

The ideal candidate will be organized, reliable, and empathetic, with strong communication abilities. MCI provides comprehensive training to all new employees, emphasizing the importance of support and teamwork in the workplace.

Join MCI today to play a crucial role in disaster relief and customer satisfaction!

Qualifications

• Must be 18 years of age or older.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong problem solving and negotiation abilities.

Responsibilities

• Assist customers with service inquiries.
• Improve the customer’s experience during relief efforts.
• Utilize service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Customer service orientation

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Windows operating systems

Job description

MCI is currently hiring Hurricane Relief Agents to assist customers during disaster recovery efforts. This temporary remote position requires exceptional customer service skills and a commitment to helping others during a difficult time.

The ideal candidate will be organized, reliable, and empathetic, with strong communication abilities. MCI provides comprehensive training to all new employees, emphasizing the importance of support and teamwork in the workplace.

Join MCI today to play a crucial role in disaster relief and customer satisfaction!