Remote HR & Staffing Support Specialist (Home Care)

Synergy HomeCare; Bloomfield (NJ); Remote; USD 28,000 - 41,000; Full time

Job summary

SYNERGY HomeCare of Clifton‑Secaucus is seeking an HR & Staffing Support professional to assist with caregiver staffing, scheduling, recruitment, onboarding, and day-to-day HR support. This remote, full-time role requires urgent staffing management, evenings, and rotating weekend coverage.

Ideal candidates have prior home-care staffing or scheduling experience, strong communication, and the ability to work independently while elevating issues when needed.

Qualifications

• Previous experience working for a home-care agency is REQUIRED.
• Strong understanding of caregiver staffing and scheduling.
• Experience communicating directly with caregivers and/or clients.
• Strong organizational and follow-through skills.
• Excellent verbal and written communication.
• Ability to work with urgency and remain calm under pressure.
• Strong judgment and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Dependable, responsive, and professional.
• Previous home-care staffing or scheduling experience.
• Experience using home-care scheduling software, ATS, CRM, or other staffing platforms.
• Previous HR or administrative experience within a home-care setting.

Responsibilities

• Provide staffing and scheduling support during assigned hours, including evenings and rotating weekends.
• Respond promptly to caregiver call-outs, late arrivals, cancellations, and coverage issues.
• Assist with filling open, urgent, and last-minute shifts.
• Contact available caregivers and coordinate coverage based on client needs and caregiver availability.
• Communicate schedule changes, assignments, and updates clearly to caregivers.
• Follow up on unfilled shifts and outstanding staffing needs until resolved.
• Assist with maintaining accurate staffing and scheduling records.
• Follow up with caregiver applicants and prospective hires.
• Assist with caregiver recruitment and candidate communication.
• Support the onboarding process, including follow-up on required documentation and outstanding items.
• Assist with maintaining organized employee and applicant records.
• Communicate with caregivers regarding employment-related questions and follow-up items.
• Assist with routine HR administrative tasks as assigned.
• Respond professionally and promptly to caregiver and client calls, messages, and staffing-related inquiries.
• Document staffing changes, call-outs, coverage efforts, incidents, and outstanding matters.
• Maintain clear communication with management regarding staffing challenges and unresolved issues.
• Escalate significant client, caregiver, staffing, or operational concerns appropriately.
• Support the office with other staffing and HR-related responsibilities as needed.

Skills

Staffing scheduling

Caregiver communication

Organizational skills

Verbal & written communication

Calm under pressure

Problem solving

Multi-priority management

Reliability & professionalism

Home-care staffing experience

Tools

Scheduling software

ATS

CRM

Job description

SYNERGY HomeCare of Clifton‑Secaucus is seeking an HR & Staffing Support professional to assist with caregiver staffing, scheduling, recruitment, onboarding, and day-to-day HR support. This remote, full-time role requires urgent staffing management, evenings, and rotating weekend coverage.

Ideal candidates have prior home-care staffing or scheduling experience, strong communication, and the ability to work independently while elevating issues when needed.