HR and STAFFING SUPPORT – HOME CARE

Synergy HomeCare; Bloomfield (NJ); Remote; USD 28,000 - 41,000; Full time

Job summary

SYNERGY HomeCare of Clifton‑Secaucus is seeking an HR & Staffing Support professional to assist with caregiver staffing, scheduling, recruitment, onboarding, and day-to-day HR support. This remote, full-time role requires urgent staffing management, evenings, and rotating weekend coverage.

Ideal candidates have prior home-care staffing or scheduling experience, strong communication, and the ability to work independently while elevating issues when needed.

Qualifications

• Previous experience working for a home-care agency is REQUIRED.
• Strong understanding of caregiver staffing and scheduling.
• Experience communicating directly with caregivers and/or clients.
• Strong organizational and follow-through skills.
• Excellent verbal and written communication.
• Ability to work with urgency and remain calm under pressure.
• Strong judgment and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Dependable, responsive, and professional.
• Previous home-care staffing or scheduling experience.
• Experience using home-care scheduling software, ATS, CRM, or other staffing platforms.
• Previous HR or administrative experience within a home-care setting.

Responsibilities

• Provide staffing and scheduling support during assigned hours, including evenings and rotating weekends.
• Respond promptly to caregiver call-outs, late arrivals, cancellations, and coverage issues.
• Assist with filling open, urgent, and last-minute shifts.
• Contact available caregivers and coordinate coverage based on client needs and caregiver availability.
• Communicate schedule changes, assignments, and updates clearly to caregivers.
• Follow up on unfilled shifts and outstanding staffing needs until resolved.
• Assist with maintaining accurate staffing and scheduling records.
• Follow up with caregiver applicants and prospective hires.
• Assist with caregiver recruitment and candidate communication.
• Support the onboarding process, including follow-up on required documentation and outstanding items.
• Assist with maintaining organized employee and applicant records.
• Communicate with caregivers regarding employment-related questions and follow-up items.
• Assist with routine HR administrative tasks as assigned.
• Respond professionally and promptly to caregiver and client calls, messages, and staffing-related inquiries.
• Document staffing changes, call-outs, coverage efforts, incidents, and outstanding matters.
• Maintain clear communication with management regarding staffing challenges and unresolved issues.
• Escalate significant client, caregiver, staffing, or operational concerns appropriately.
• Support the office with other staffing and HR-related responsibilities as needed.

Skills

Staffing scheduling

Caregiver communication

Organizational skills

Verbal & written communication

Calm under pressure

Problem solving

Multi-priority management

Reliability & professionalism

Home-care staffing experience

Tools

Scheduling software

ATS

CRM

Job description

HR & STAFFING SUPPORT

About the Role

Curain Healthcare Services DBA SYNERGY HomeCare of Clifton-Secaucus is seeking a reliable and experienced HR & Staffing Support professional to assist with caregiver staffing, scheduling, recruitment, onboarding, and day-to-day HR support.

This is a hands‑on role for someone who understands the fast‑paced nature of home care and can respond quickly when staffing needs change. The ideal candidate is comfortable handling caregiver call‑outs, open shifts, schedule changes, applicant follow‑up, and urgent staffing needs while maintaining clear and professional communication.

Prior experience working in a home‑care agency is required.

The successful candidate will be organized, responsive, resourceful, and comfortable working independently while knowing when to elevate an issue.

Key Responsibilities

Staffing & Scheduling

• Provide staffing and scheduling support during assigned hours, including evenings and rotating weekends.
• Respond promptly to caregiver call‑outs, late arrivals, cancellations, and coverage issues.
• Assist with filling open, urgent, and last‑minute shifts.
• Contact available caregivers and coordinate coverage based on client needs and caregiver availability.
• Communicate schedule changes, assignments, and updates clearly to caregivers.
• Follow up on unfilled shifts and outstanding staffing needs until resolved.
• Assist with maintaining accurate staffing and scheduling records.

Recruitment & HR Support

• Follow up with caregiver applicants and prospective hires.
• Assist with caregiver recruitment and candidate communication.
• Support the onboarding process, including follow‑up on required documentation and outstanding items.
• Assist with maintaining organized employee and applicant records.
• Communicate with caregivers regarding employment‑related questions and follow‑up items.
• Assist with routine HR administrative tasks as assigned.

Communication & Operations

• Respond professionally and promptly to caregiver and client calls, messages, and staffing‑related inquiries.
• Document staffing changes, call‑outs, coverage efforts, incidents, and outstanding matters.
• Maintain clear communication with management regarding staffing challenges and unresolved issues.
• Escalate significant client, caregiver, staffing, or operational concerns appropriately.
• Support the office with other staffing and HR‑related responsibilities as needed.

Requirements

• Previous experience working for a home‑care agency is REQUIRED.
• Strong understanding of caregiver staffing and scheduling.
• Experience communicating directly with caregivers and/or clients.
• Strong organizational and follow‑through skills.
• Excellent verbal and written communication.
• Ability to work with urgency and remain calm under pressure.
• Strong judgment and problem‑solving skills.
• Ability to work independently and manage multiple priorities.
• Dependable, responsive, and professional.
• Previous home‑care staffing or scheduling experience.
• Experience with caregiver recruitment and onboarding.
• Experience using home‑care scheduling software, ATS, CRM, or other staffing platforms.
• Previous HR or administrative experience within a home‑care setting.

Who Will Succeed in This Role?

• We are looking for someone who understands that home‑care staffing requires urgency, persistence, and excellent communication.
• The right person does not simply identify a staffing problem, they actively work toward solving it.
• You should be comfortable making calls, following up repeatedly when necessary, communicating with caregivers, managing changing priorities, and finding practical solutions when coverage becomes challenging.
• This position is well suited for someone who is organized, dependable, resourceful, calm under pressure, and committed to getting the job done.

Compensation & Schedule

• $20– $30 per hour, based on experience
• Full‑time position – 32 – 40 hours per week
• Evening staffing support required
• Rotating weekend coverage
• Rotating on‑call responsibilities
• Opportunity for additional responsibilities as the organization grows

Candidates must have reliable internet, a quiet and professional remote‑work environment, and the ability to remain responsive during scheduled working hours.

Why Join SYNERGY HomeCare?

At SYNERGY HomeCare of Clifton‑Secaucus, your work directly supports caregivers, clients, and families in our community.

This role offers the opportunity to build experience across staffing, scheduling, HR, recruitment, onboarding, and home‑care operations while working with a growing home‑care organization.

If you enjoy solving problems, working with people, and making sure the right caregiver is there when a client needs care, we'd like to hear from you.