Remote HR Shared Services Specialist

Ultimate Staffing; Lake Oswego (OR); Remote; USD 23,000 - 32,000; Part time

Benefits offered by this job

Retention bonus

Job summary

Ultimate Staffing is seeking HR Shared Services Specialists to serve as the first point of contact for internal HR inquiries, primarily around benefits enrollment. This remote position emphasizes customer-focused support, system proficiency, and a foundational understanding of HR practices, with yearly enrollment cycles requiring adaptability and learning.

Ideal candidates bring strong communication skills, empathy, and experience in customer support, ready to thrive in a dynamic, supportive

Qualifications

• Strong customer service and communication skills.
• Friendly, professional, and approachable demeanor.
• Ability to work effectively with a variety of personalities.
• Comfortable discussing benefits, coverage, and copays.
• Strong problem-solving skills and willingness to ask questions.
• Ability to navigate multiple systems simultaneously.

Responsibilities

• Deliver exceptional customer service by responding to HR-related questions and resolving issues in a timely manner.
• Use systems like Outlook, WebEx, and Oracle to manage communications and resolve inquiries.
• Demonstrate empathy when handling employee concerns, ensuring a positive and supportive experience.
• Apply basic HR knowledge to provide accurate information and support.
• Stay organized and maintain attention to detail, especially when managing multiple requests and inquiries.
• Communicate effectively with employees and team members, fostering a collaborative work environment.
• Work independently while also contributing to the team's overall goals and performance.
• Leverage call center experience to navigate high-volume environments efficiently.

Skills

Customer service

Communication

Empathy

Problem solving

Multi-system navigation

Tools

Outlook

WebEx

Oracle

Job description

Ultimate Staffing is seeking HR Shared Services Specialists to serve as the first point of contact for internal HR inquiries, primarily around benefits enrollment. This remote position emphasizes customer-focused support, system proficiency, and a foundational understanding of HR practices, with yearly enrollment cycles requiring adaptability and learning.

Ideal candidates bring strong communication skills, empathy, and experience in customer support, ready to thrive in a dynamic, supportive