Customer Service Representative - Benefits Enrollment Analyst

Ampcus, Inc; McLean (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Career advancement opportunities

Supportive work environment

Remote work flexibility

Job summary

A leading technology consulting firm is seeking an HR Support Associate to assist with various inquiries and benefit enrollment. The ideal candidate should be a high school graduate with strong communication skills and experience in customer service. This position offers the flexibility to work remotely within the U.S. If you're eager for career growth and seeking a supportive environment, we invite you to apply.

Qualifications

• High school diploma required.
• Experience in HR or benefits administration is a plus.
• Ability to work independently and as part of a team.
• Customer-focused experience in contact centers.
• Experience using Workday and ticketing tools.

Responsibilities

• Process associate concerns related to benefits enrollment.
• Handle Tier 1 cases according to quality standards.
• Maintain accurate reporting of interactions.
• Serve as front-facing HR resource for associates.
• Maintain accurate records of interactions and resolutions.

Skills

Strong oral and written communication skills

Analytical skills

Customer-focused mindset

Experience in contact centers

Ticketing tools

Education

High school graduate

Tools

Workday

Ticketing tools

Job description

Overview

Employer Industry: Technology and Business Consulting

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere within the continental U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact by assisting associates with their HR inquiries
• Competitive salary based on experience and qualifications

What to Expect

• Process associate concerns, inquiries, and requests related to benefits enrollment within 24 hours
• Handle and resolve Tier 1 cases according to quality standards and HR guidelines
• Redirect and assign Tier 2 cases to the appropriate HR functions for resolution
• Serve as the front-facing HR resource for associates regarding various HR administrative requirements
• Maintain accurate reporting and documentation of interactions and resolutions

What is Required

• High school graduate
• Strong oral and written communication skills for business correspondence
• Analytical skills to assess and resolve issues effectively
• Customer-focused mindset with experience in contact centers
• Proficiency in utilizing Workday and ticketing tools

How to Stand Out

• Previous experience in HR or benefits administration
• Familiarity with HR Help Center operations
• Strong reporting and analytical capabilities
• Excellent problem-solving skills
• Ability to work independently and as part of a team

#CustomerService #HRSupport #RemoteWork #CareerGrowth #TechnologyConsulting

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