Remote HR Service Center Specialist

Engagepeo; Los Angeles (CA); Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

3 Weeks Paid Time-Off per Year

Parental Leave

Paid Holidays

Medical Insurance Plan or HSA with a 


Life Insurance

Dental and Vision

Long-Term Disability Insurance

Short-Term Disability Insurance

Pre-tax Savings on most employee premu

Medical Expense Flexible Spending账户

Dependent Care Flexible Spending账户

401(k) enrollment with an automatic 


Commuter and Parking Pre-tax Benefits

Pet Insurance/Pet Assure Veterinarian

Discount Tickets on Theme Parks and At

Job summary

Engage PEO in the Western United States is seeking a Service Center Specialist to support employees and employers in a fast-paced call center environment. You will handle Tier 1 inquiries, assist with benefits enrollment, and help teammates across departments in a dynamic setting.

Requirements include a degree in business-related field, 3 years of relevant experience, and proficiency with MS Office; Spanish is a plus and PrismHR/ClientSpace knowledge is preferred.

Qualifications

• Associate or Bachelor's degree in Business Administration, Communication, Human Resources, or related field.
• Minimum 3 years of relevant work experience in HR, benefits administration, or related.
• Bilingual in Spanish is a plus.
• PEO experience is a plus.
• Proficient with MS Office; experience with PrismHR and ClientSpace preferred.

Responsibilities

• Answer incoming Tier 1 calls from employees and employers.
• Route calls to appropriate departments and create PrismHR cases.
• Assist employees with portal troubleshooting and benefits enrollments.
• Support onboarding and payroll issue resolution.
• Monitor inboxes and assist HR Service Center and other departments.

Skills

Customer service

Team collaboration

MS Office proficiency

Communication skills

Spanish language (bonus)

Education

Associate or Bachelor's degree in Business Administration, Communication, Human Resources, or related field

Tools

PrismHR

ClientSpace

Microsoft Excel

MS Office

Job description

Engage PEO in the Western United States is seeking a Service Center Specialist to support employees and employers in a fast-paced call center environment. You will handle Tier 1 inquiries, assist with benefits enrollment, and help teammates across departments in a dynamic setting.

Requirements include a degree in business-related field, 3 years of relevant experience, and proficiency with MS Office; Spanish is a plus and PrismHR/ClientSpace knowledge is preferred.