Service Center Specialist - Western United States

ENGAGE EMPLOYER, INC; Los Angeles (CA); Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

3 Weeks Paid Time-Off per Year

Parental Leave

Paid Holidays

Medical Insurance Plan or HSA with a 


Life Insurance

Dental and Vision

Long-Term Disability Insurance

Short-Term Disability Insurance

Pre-tax Savings on most employee premu

Medical Expense Flexible Spending账户

Dependent Care Flexible Spending账户

401(k) enrollment with an automatic 


Commuter and Parking Pre-tax Benefits

Pet Insurance/Pet Assure Veterinarian

Discount Tickets on Theme Parks and At

Job summary

Engage PEO in the Western United States is seeking a Service Center Specialist to support employees and employers in a fast-paced call center environment. You will handle Tier 1 inquiries, assist with benefits enrollment, and help teammates across departments in a dynamic setting.

Requirements include a degree in business-related field, 3 years of relevant experience, and proficiency with MS Office; Spanish is a plus and PrismHR/ClientSpace knowledge is preferred.

Qualifications

• Associate or Bachelor's degree in Business Administration, Communication, Human Resources, or related field.
• Minimum 3 years of relevant work experience in HR, benefits administration, or related.
• Bilingual in Spanish is a plus.
• PEO experience is a plus.
• Proficient with MS Office; experience with PrismHR and ClientSpace preferred.

Responsibilities

• Answer incoming Tier 1 calls from employees and employers.
• Route calls to appropriate departments and create PrismHR cases.
• Assist employees with portal troubleshooting and benefits enrollments.
• Support onboarding and payroll issue resolution.
• Monitor inboxes and assist HR Service Center and other departments.

Skills

Customer service

Team collaboration

MS Office proficiency

Communication skills

Spanish language (bonus)

Education

Associate or Bachelor's degree in Business Administration, Communication, Human Resources, or related field

Tools

PrismHR

ClientSpace

Microsoft Excel

MS Office

Job description

LOCATION: Western United States-Remote

Department: Service Center

Position: Full Time-Non-Exempt

Engage PEO, recognized on the ‘INC. 5000 Honor Roll for the Fastest Growing Private Companies’ is seeking futureEngagerswho are ready to build a rewarding future. The Service Center Specialist will assist work site employees and employers with Engage PEO's clients in a call center setting, including client support, benefits, and miscellaneous projects. Work in a fast-paced, deadline driven environment, be computer savvy and have experience working in a Windows-based environment, including knowledge of MS Office software. Able to wear different hats, work in a team environment, and understand that their contribution will be essential for the success of this project. Assist in various projects, including assisting other teams and departments. Bilingual in Spanish is a plus. Work hours for this position is based in the Pacific time zone.

PRIMARY RESPONSIBILITIES:

• Answer incoming Tier 1 calls, including employee and employer inquiries.
• Route calls to appropriate departments or creates PrismHR cases
• Assist worksite employees with employee portal troubleshooting
• Process Employee Benefits enrollments assistance
• Assist WSE with onboarding irregularities
• Phone presence is optimistic, confident, and assuring
• Takes corrective action for WSE at all levels of assistance
• Has the ability and willingness to help other team members through positive working relationships
• Works through WSE payroll issues as able

OTHER DUTIES AND RESPONSIBILITIES:

• Monitor general department inboxes and support with questions and concerns
• Process background screening and drug testing requests from our clients
• Process verification of employment and verification of income for our clients
• Administer E-Verify Requests for all new hires for our clients
• Putting together Benefits packets for clients
• Process unemployment claims through the various state websites as needed
• Administrative Duties and Support to the HR Service Center and other departments as needed
• Performs other duties as required

MINIMUM QUALIFICATIONS:

• Associate or Bachelor's degree in Business Administration, Communication, Human Resources, or related field
• Minimum 3 years of relevant work experience, with a broad knowledge of a field related to the job, such as accounting, benefits administration, business administration, and human resources
• Bilingual in Spanish a plus
• Professional Employer Organization (PEO) experience is a plus
• Proficient with MS Office and Intermedial Microsoft EXCEL skills
• Must be able to work in an office environment
• ClientSpace and PrismHR knowledge is a preferred
• Medical benefits knowledge and understanding are a plus

COMPENSATION AND BENEFITS:

The starting base pay for this position is listed below. However, you should know that the pay rate may vary based on regional location, the candidate’s skill, and relevant experience. In addition, some positions may include a form of bonus or other incentive compensation, which would not be included in this hourly range.

Hourly Rate Range: $20.00-$23.00 per hour

BENEFITS:

• 3 Weeks Paid Time-Off per Year (Increasing with seniority)
• Parental Leave
• Paid Holidays
• Your choice of Medical Insurance Planor HSA with a generous employer contribution
• Life Insurance with an employer-paid base
• Dental and Vision
• Long-Term Disability Insurance with an employer-paid base
• Short-Term Disability Insurance
• Pre-tax Savings on most employee insurance premiums
• Medical Expense Flexible Spending Account
• Dependent Care Flexible Spending Account
• 401(k) enrollment with an automatic match
• Commuter and Parking Pre-tax Benefits
• Pet Insurance/Pet Assure Veterinarian Discount Plan
• Discount Tickets on Theme Parks and Attractions

We believe our success is primarily dueto our diverse, talented employees who help to cultivate an inclusive learning culture. We encourage open, regularcommunication and development that fosters our strong team culture. We are committed to providing inclusive equal employment opportunities to all employees, applicants for employment, and other covered individuals without regard to race, color, religion, age, sex, disability, national origin, citizenship,genetics, military status, sexual orientation, gender identity or expression, family status, or any other characteristic protected by federal, state, or local laws. Furthermore, we are committed to complying with all federal, state, and local anti-discrimination, anti-harassment, and anti-retaliation laws.

Engage PEO is an Equal Opportunity Employer